GenpactEmployer profile
Senior Associate - Zscaler/Proxy Technology-ITO081764
Location not specified · Experience not specified
Experience- Experience not specified
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Jan 31
About this role
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for of Senior Associate - Zscaler/Proxy Technology
In this role you will be responsible for Managing Enterprise Wide Internet services running on proxy solutions mainly Zscaler
Your prime area of focus will be to handle Incidents, tickets & troubleshoot the issues by coordinating with other teams.
You will be expected to have expertise on leading proxy solutions like Zscaler, and other related NW services like Firewalls, Routers, GRE tunnels, VPN, DNS services, web filtering and url policy management. Working/conceptual knowledge on other integrated technologies like Okta/Active directory, O365 services would be an additional advantage.
Responsibilities
- Implement PAC & Proxy changes by raising through ServiceNow tool
- Ability to provide Tier 2 support and manage tickets & incidents in production environment.
- Needs to engage other teams by analyzing the issue and resolve.
- Would like to understand the business requirements and work on the tickets to allow the same
- Handle standard change request, according to our change control and risk review process.
Qualifications we seek in you!
Minimum Qualifications / Skills
- Bachelor's degree in Computer Science or equivalent subject
- Candidate with rich experience in Installation, configuration and troubleshooting knowledge on Proxy technology for Business environments
- Experience in Installation, configuration and troubleshooting knowledge on Proxies
- Should have good understanding with extensive hands-on experience on various Proxy Layer7 technologies for e.g Zscaler
- Ability to provide Tier 2 support and manage complex and escalated tickets in production environment
Certification in firewall/Proxy/Networking
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job
Senior Associate
Primary Location
India-Pune
Schedule
Full-time
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
Jul 29, 2024, 3:11:13 PM
Unposting Date
Jan 25, 2025, 10:41:13 AM
Master Skills List
Consulting
Job Category
Full Time