GenpactEmployer profile

Senior Associate-Remote Wind Tech Engineer-ANA011905

Location not specified · Experience not specified

Experience: Experience not specified
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Nov 9

About this role

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

Inviting applications for the role of Senior Associate, Remote Wind Tech Engineer

The ideal candidate will have an excellent balance of people, organizational, and technical skills, the role requires understanding of engineering drawings, service parts, spare parts, vibration analysis including prior knowledge of resolving electrical, mechanical, and hydraulic malfunctions. Previous experience in Inspecting, diagnosing, adjust, or repair of offshore wind turbines will be added advantage. The applicant should be willing to remotely work on heavy industrial machines across the globe which are generating millions of records and run 24X7.

Responsibilities

Case Management
Monitor the 1 st tier product support queue in ServiceNow and claim any unassigned cases that is in the queue
Understand the need (s) of the case creator from a technical and admiration standpoint where the requestor need assistance / information
Write the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow
Triage the case to concerned technical team if case requires additional inputs from other support team
Manage the overall case Touch Time, Turn Around Time and closure of the case that is assigned.

Type of cases to be managed

Updating data related to field contacts of wind farms in e-SCADA platform
Correcting life census of wind turbines by connecting remote desktop of particular windfarm
Creating and distributing special instructions developed by product engineering team to the field team and customers
Creating and distributing daily and weekly wind farm health report by analyzing the data available on ServiceNow
End of warranty replacement / repair claims management by identifying the issues raised by customer and assigning the case to the correct technical group for resolution
Technical Support
Monitor the 2 nd tier product support queue in ServiceNow and claim any unassigned cases that is in the queue
Understand the need (s) of the case creator from a technical standpoint where the requestor need technical product related assistance / information
Write the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow
Triage the case to concerned technical team if case requires additional inputs from other support team
Manage the overall case Touch Time, Turn Around Time and closure of the case that is assigned.

Type of cases to be managed

Perform oil analysis by reviewing the oil sample reports with the plm document
Gearbox torque arm pin displacement analysis by reviewing the data sheets received from the wind farms
End Of Warranty analysis of
Correcting life census of wind turbines by connecting remote desktop of particular windfarm
Reviewing the elastomer damper images to analyze the wear and tear on the component
Listening the audio clip to analyze the damage on main rotor bearings
Reviewing the cable images to identify damage category and estimating the remaining life cycle of the cables
Reviewing the blade images to identify damage category and estimating the remaining life cycle of the cables
Review the engineering drawing of the components to identify the part number and its quantity and specifications
Study the lab report of oil to find out the contamination of iron available in main bearing oil lubricant
Remote Monitoring of Vibration in Wind Turbine
Monitor the 3 rd tier product support queue in web based portal where events and anomalies from the wind turbines are triggered
Write the technical recommendation to field engineers to perform inspection & troubleshooting to find root cause for events and anomalies to eliminate any downtime for the wind turbines

Type of events and anomalies to be managed

Data analysis to identify faults, determine severity, and write detailed reports on your findings
Diagnose anomalies related to sensor location on the wind turbines generating faulty data
Analyze and diagnose events related to sensor circuit values on the wind turbines generating faulty data
Analyze and diagnose events related to RPM and power generation on rated wind turbine data
Resolve data quality issues of the wind farm to show correct number of wind turbines communicating to the wind server
Vibration analysis on wind turbine components (main rotor bearing, gearbox and generator) by looking at trends, time wave form, spectrum and modes
Configuration checks on newly added wind farms to ensure data processing to back-office tools
Validate wind turbine performance after onsite troubleshooting by field engineer by looking at trends, time wave form, spectrum and modes and close the service event

Qualifications

Minimum qualifications

B.E / B.Tech – Mechanical Engineering

Technical Skills

Proven experience, including certification of ISO Category I or equivalent, with machinery vibration analysis.
Experience working with other predictive maintenance technologies and practices.

Key competencies

Strong communication skills; skilled at cross-functional and cross-organizational communication
Attention to detail and good articulation skills.
Ability to traverse both vertically and horizontally in a large organization

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

For more information, visit www.genpact.com . Follow us on Twitter , Facebook , LinkedIn , and YouTube .

Job

Senior Associate

Primary Location

India-Bangalore

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

May 3, 2024, 7:39:25 PM

Unposting Date

Ongoing

Master Skills List

Operations

Job Category

Full Time

Skills

Production