Senior Associate-Commercial Data Management Specialist-ANA013802

About this role

• Provide best in class support for the service team all along installed base lifecycle.
• Record in mainframe systems all activities related to installed base, in accordance with internal and external regulations to provide a clean and up to date database.
• Register all relevant information captured during customer interactions.
• Act as gatekeeper for building an up-to-date database. Evaluate and solve discrepancies.
• Handle partners’ requests and provide them with the necessary support by interacting with all involved departments.
• Maintain accurate records in accordance with the business’ Global Quality Procedures.
• Provides regular and timely reporting.
• Follow and document promptly all process related changes in the Standard Operating Procedures.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplifications.
• Ad-hoc requests assigned by the team leader.
  
  

• University or Colleague degree.
• Advanced level of the language of the supported region.
• Experienced in customer support.
• Effective and professional verbal and written communication – both with internal and external customers.
• Solid critical thinking, ability to act as a gatekeeper.
• Ability to work with remote teams.
• Customer service attitude.
• Detailed-oriented personality and capability to overcome obstacles.
• Analytical mindset.
• Reporting skills.
• Proficient IT skills including Excel and Outlook. Preferred qualifications
• Experience in customer service and or supply chain.
• Proficient in PC skills