GenpactEmployer profile
Senior Associate – SAP BTP-ITO080925
Location not specified · Experience not specified
Experience- Experience not specified
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Nov 33
About this role
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Senior Associate – SAP BTP
In this role, you will be responsible for supporting and enhancing web applications.
Responsibilities
- Supporting/Troubleshooting applications and responsible for resolving technical issues for consumers, partners, clients or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures
- Knowledge of support process, Incident and Problem Management, Application monitoring tasks
- Execute and manage day-to-day operations via ticketing tools and processes
- Ensure the appropriate tool is updated in accordance with SLA specifications with case notes, status updates, and case closure information.
- Ability to thrive in a fast paced, rapidly-changing team-oriented environment
Minimum Qualifications
Graduate or postgraduate in B.Tech, IT or MCA.
Preferred Qualifications/ Skills
- Experience in working of technologies like Python, UI5 etc.
- Knowledge in LLM and also on concepts like deep learning..
- Creation of good user interfaces.
- Ability to communicate, friendly and cultural behavior during customer contact and should have a strong customer focus
- Strong written and verbal communication skills
- Flexible to work in shifts on rotation basis 24*5
- Willingness and ability to multi-task.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job
Senior Associate
Primary Location
India-Hyderabad
Schedule
Full-time
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
May 27, 2024, 5:16:43 PM
Unposting Date
Ongoing
Master Skills List
Consulting
Job Category
Full Time