DeloitteEmployer profile
Senior Analyst - CMG - CoAE - ODC
Location not specified · 4–7 yrs
Experience- 4–7 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 14 Jul 8
About this role
SummaryPosition Summary
Senior Analyst – Center of Account Excellence Professional – On/Offboarding Delivery Center (ODC)
If you would like to support Deloitte’s important clients, this could be the role for you. The role provides an opportunity to provide and deliver important support services to Deloitte’s client account teams.
The team
Center of Account Excellence (CoAE) professionals assist client leaders in strengthening how we serve our most important clients. CoAE professionals execute internal account operations, such that the account leaders can focus on delivering value for our clients. Navigate is the US Member Firm system of record for managing the account on/offboarding processes at US-headquartered ACP clients. A Salesforce-based platform, navigate is a user-centric and customizable solution that will reimagine account on/offboarding by serving as a one-stop-shop for practitioners to complete all essential requirements. The ODC team will be part of the larger Center of Account Excellence (CoAE), within Client Excellence.
Work you’ll do
As a Center of Account Excellence (CoAE) professional, you will perform operational tasks that support Deloitte to efficiently serve our clients.
Key Responsibilities
Client Deliverables:
- Ensure that critical data is entered accurately into forms and applications according to written instructions
- On/offboard professionals to and from project teams using onboarding platforms/Services Procurement Solutions (SPS)
- Understand requirement, follow detailed instructions, and execute the on/offboarding process
- Complete assigned data entry tasks as per agreed Quality and Service Level Agreements (SLAs)
- Generate reports and provide status updates
- Review tasks completed by team members to ensure they are error free
- Own the quality review processes to ensure all tasks meet the quality standards of CoAE
- Ensure team meets set standards of quality and timelines
- Provide real-time, honest, and actionable feedback to junior team members
- Independently handle end-to-end life cycle of requests including assignment of tasks, quality checks, and completion of tasks.
- Monitor the team’s shared mailbox daily
- Collaborate with other teams to deliver support services
- Prepare process documents and training modules for new hires/junior team members
- Develop Templates, Standard Operating Procedures (SOPs) and assist in developing processes
- Identify opportunities to optimize processes, increase efficiency and increase client value
- Understand, track and report progress of the team
- Share learnings and assist/train junior team members on their tasks
- Provide input to performance managers on team members’ performance
- 4-7 years of professional experience. Prior experience in Shared Services/Operations preferred
- MBA and/or Masters in relevant field preferred. Bachelor’s degree required
- Location: Hyderabad
- Proficient in Microsoft Office suite including reporting skills in Excel
- Understanding of end-to-end Shared Services model
- Ability to work virtually and multitask
- Solid reasoning and problem-solving skills
- Experience working in a fast-paced, team environment
- Excellent verbal and written communication skills
- Attention to detail with good client service attitude
- Ability to manage multiple stakeholders
- Coach team members and provide first level advice on procedures/methods
Work in rotational shifts of 11 AM to 8 PM, 2 PM to 11 PM and 6 PM to 3 AM IST shift (as per business requirement).
Recruiting tips
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 166953