DeloitteEmployer profile
Senior Analyst - CMG - Center of Account Excellence - DAS - Hyderabad
Location not specified · 3–6 yrs
Experience- 3–6 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 13 Apr 10
About this role
Position SummarySenior Analyst – Center of Account Excellence Professional
If you would like to support Deloitte’s important clients, this could be the role for you. The role provides an opportunity to provide and deliver important support services to Deloitte’s client account teams.
The team
CoAE professionals assist client leaders in strengthening how we serve our most important clients. CoAE Professionals execute internal account operations, such that the account leaders can focus on delivering value for our clients.
Work you’ll do
As a Center of Account Excellence (CoAE) professional, you will perform operational tasks that support Deloitte to efficiently
serve our clients.
Key Responsibilities
Client Deliverables:
- Create client ready deliverables in accordance with the templates and requirements outlined in the SOPs
- Ensure that critical data is entered properly into forms and applications according to written instructions
- Generate simple reports and provide status updates
- Data collection from online resources and develop deliverables in various formats
- Format deliverables in accordance with brand guidelines and instructions
- Create deliverables and complete assigned tasks as per agreed SLAs
- Review deliverables created by junior team members and make sure they are error-free
- Owns the quality review processes in place to ensure all deliverables meet the quality standards of CoAE
- Ensure team meets set standards of quality and timelines
- Provides real-time, honest, and actionable feedback to junior team members
- Independently handle end-to-end life cycle of requests including assignment of tasks, quality checks, and delivery
- Collaborate with other teams to deliver support services
- Identify opportunities to optimize processes, increase efficiency and increase client value
- Develop emplates, SOPs and assist in develop processes for deliverables
- Understand, track and report progress of junior members in your team
- Share learnings and assist/train junior team members on their tasks
- Provides input to performance managers on junior team member’s performance
Required:
- 3-6 years of professional experience. Prior experience in Shared Services preferred
- MBA and/or Masters in relevant field preferred
- Proficient in Microsoft Office suite, especially Excel, Power Point, and Word
- Understanding of end-to-end Shared Services model
- Experience working in a fast-paced, team environment
- Excellent verbal and written communication skills
- Ability to work virtually and multitask
- Solid reasoning and problem-solving skills
- Working knowledge of databases like D&B Hoovers, Refinitiv, etc will be beneficial
- Attention to detail with good client service attitude
- Ability to manage multiple stakeholders
- Coach team members and provide first level advice on procedures/methods
How You’ll Grow
At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our
people’s growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte’s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.
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Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our people and culture
Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.
Our purpose
Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.
Professional development
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 158009