Accenture in IndiaEmployer profile

Sales Operations Associate - Finance Processes and Operations

Location not specified · 3–83.3 yrs

Experience: 3–83.3 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 14 May 34

About this role

Skill required: Finance Processes and Operations - Finance Strategy

Designation: Management Level - Associate

Job Location: Bengaluru

Qualifications: BCom/BSc/MCom

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Provide support in performing high volume transactions and administrative duties. Effectively communicate with vendors, sellers, and other internal roles and departments such as Inventory Control Manager, Merchandizing, Operations, Credit, etc. The Customer Contact Teams are responsible for entering the Will Call orders to Vendor’s Non-trade Customer Accounts.

This Will Call order relieves the system inventory of the damaged case(s), which should already be segregated in the warehouse, and creates an invoice to the vendor for reimbursement.

The word “Reclamation” is included in the PO field for these orders, enabling Tableau dashboards to capture and include these billbacks in the tracking. Responsible for providing accuracy and speed in support to customers and sellers through a variety of administrative activities. Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Escalate issues to appropriate parties, as necessary, to ensure proper resolution.

What are we looking for?

Problem-solving skills

Ability to perform under pressure

Detail orientation

Ability to establish strong client relationship

Agility for quick learning

Service request processing

Perform Validations of notifications from Inventory Control Manager

Review information prior to entering order.

Verify Inventory (Stock/Reallocation)

Work with proprietary items & price with ICM and market teams to address specific product needs.

Order Entry

Update Market Platform application

Other data entry or administrative duties as assigned.

Document and maintain accurate customer information in the CRM system (contact information, preferences, Service Requests, inquiries, complaints, comments, action taken, etc.).

Timely and accurate response to requests, strive to resolve issues correctly the first time.

Escalate inquiries to appropriate resources (Finance, Replenishment), as needed.

Roles and Responsibili

BCom/BSc/MCom

Skills

Sales and Business Development