IDFC FIRST BankEmployer profile

Relationship Manager-Two Wheeler & Consumer Durables

Location not specified · 5–83.3 yrs

Experience: 5–83.3 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 13 May 25

About this role

Job Description

Job Title – Relationship Manager -Dealer Business (TW&CD)

Place of work- Gujarat

Business Unit - Retail Banking-Rural Banking

Function- Rural Sales

Job Purpose

The role entails providing financial solutions to meet the requirements of the Dealership business customers and ensure value added customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for acquisition of Dealership business clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives.

Roles & Responsibilities

Responsible for acquiring new customers for Dealership business with a detail understanding of Credit assessment, providing end to end solutions to clients
Establish close connect with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates and various product offerings
Empanelment of new Dealers, DSA and DST in the market
Generate new sales leads for Dealership business customers through referrals from existing clients promotional activities
Conduct policy training for internal team members
Proactively resolve customer queries
Aggregate knowledge of competitor products , best practices in the market
Responsible for tracking channels and team for quality sourcing and healthy portfolio
Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
Recommend process changes in order to improve service efficiency and quality across the branch network
Demonstrated ability in sales planning and conceptualize promotions and marketing initiatives.

Managerial & Leadership Responsibilities

Attract and retain best-in-class talent for key roles in their reporting structure
Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
Enable teams to drive growth targets by providing necessary support.

Educational Qualifications

Graduate Full Time: Bachelors in Commerce / Arts / Science / Biology / Business / Computers / Maths / Engineering / Management / any others.

Experience

3-7 years of relevant branch banking experience.

Skills

Sales and Business Development