AmazonEmployer profile
Quality Manager, ML Data Ops
Location not specified · 4–6 yrs
Experience- 4–6 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 14 May 18
About this role
DescriptionWhenever a customer visits Amazon and types in a query or browses through product categories, Amazon Search services go to work. Human Labeled Data (HLD) organization helps Search services in providing a better customer search experience by delivering quality data annotation to help improve AI/ML models driving these services.
Our vision is to create business value by delivering high quality data at scale. We look to provide easy and scalable labeling solution to support search that are high quality, cost efficient, and secure. Our vision is to enable improvement in the search experience for our customers, by accurately determining labels for products targeted by the search queries received. We collaborate closely with several machine learning (ML) applied science teams that develop and test ML models to improve the quality of semantic matching, ranking, computer vision, image processing, and augmented reality.
To support our vision, we need exceptionally talented, bright, and driven people. Duties will include ensuring that standards for productivity and quality assurance are met by your team, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, ensuring utilization of team is high, mentor and train new/existing team members. If you have what it takes then this is your chance to work hard, have fun, and make history.
Key job responsibilities
You will be responsible for managing a quality audit team to ensure compliance with all relevant policy guidelines. Partnering with stakeholders to deliver world class quality to enhance the customer experience. You will interact directly with Amazon internal customers to streamline processes, manage requirement changes, and ensure high quality and service levels. Duties will include ensuring that standards for productivity and quality assurance are met by your team, taking part in planning, organizing, and directing the work of subordinates or others, outline procedures and instructions on work received, making time estimates on new jobs received, ensuring utilization of the team is high, and mentoring and training new/existing team members. You will build collaborative relationships with stakeholders, program managers, and operations teams, working closely to create and execute a project roadmap. The manager will be a strong quality advocate, collaborating with operations and programs to identify defect opportunities and prevention mechanisms. You’ll develop an effective feedback strategy that conveys quantified progress and maintains engagement from our team, our stakeholders, and our business partners. You will mentor a high performing team of quality auditors and specialists to do what is right for the customer.
A successful quality manager will be a strong process leader with a background in building and improving quality processes and running effective teams to deliver against a fast-paced schedule. He/She should be highly customer focused, obsessed with quality improvement, and have a proven record of working effectively across functional organizations. He/She must have a strong backbone, hands-on experience in conflict management, and the ability to collaborate and execute improvements based on a data driven approach.
- Stakeholder management.
- Quick in analyzing large sets of data, interpreting and sharing actionable insights
- Set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.
- People management, i.e. appraisal, training and mentoring talent to grow within the organization and control attrition within acceptable limits
- Monitor real-time workflow queues, service levels and schedule adherence
- Manage and drive staffing plans, schedules, quality initiatives, process change initiatives, projects and other Kaizen initiatives as required
- Responsible for productivity and quality of the team - provide individual coaching feedback sessions, and have weekly one-on-ones with team members
- Work closely with the engineering teams to ensure that tools and systems are continuously enhanced for quality workflows
Gurugram, HR, IND
Basic Qualifications
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
- Graduate degree in any discipline
- 4-6 years’ work experience with at least 1 year in managing people directly
- Demonstrated high attention to detail and proven ability to manage multiple competing priorities simultaneously
- Well versed in employee development and performance management skills and strategies including performance reviews, goal setting, and providing feedback
- Ability to work cross-functionally and with employees across teams with different skill sets
- Proven ability to report and analyze data. Confident in using Microsoft Package (especially Excel at Intermediate to Advanced level)
- Confident to work with large volumes of data
- Demonstrated ability to initiate and drive process improvements
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Experience in managing critical operational processes, with SLA responsibility
- Experience in e-commerce, retail or advertising
- Working knowledge of Machine learning
- Certified or Green belt trained in Lean Six Sigma
- Familiarity with tools like QuickSight and Tableau
Job ID: A2475036