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Accenture in IndiaEmployer profile

Quality Auditing Senior Analyst - Learning Content Design and Development

Location not specified · 8–83.3 yrs

Experience
8–83.3 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
14 May 35

About this role

Skill required: Learning Content Design and Development - Content management

Designation: Management Level - Senior Analyst

Job Location: Bengaluru

Qualifications: Any Graduation

Years of Experience: 5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

  

What would you do?

You will be aligned with our Learning and Collaboration vertical and help us in dealing with the end to end Learning and Development activities. You will be working as a part of Learning Content Design & Development team which is responsible for the creation, curation and deployment of various training modules across Accenture. The Content Management team focuses on organizing, categorizing, auditing and publishing content and information with the help of specific tools and channels, for use by different groups and individuals. They are also responsible for auditing and ensuring quality of online content by flagging risks and providing clear feedbacks on errors. The team is responsible for managing the content on websites, social media pages, email campaigns, and responses.

What are we looking for?

  • Quality Assurance (QA)
  • Adaptable and flexible
  • Ability to perform under pressure
  • Problem-solving skills
  • Detail orientation
  • Ability to establish strong client relationship
  • Knowledge of typical scheduling methodology
  • A background in administrative roles
  • Proven ability in team leadership roles / tasks
  • 4 - 5 years business experience with similar background
  • Exposure to call center industry preferably technical sector Job Specific Competencies – Functional knowledge
  • Project management skills (Planning & Organizing)
  • Adopt an analytical approach
  • Strong organizational skills.
  • Ability to prioritize conflicting requirements
  • Strong analytical ability (to devise and produce coherent management reports and statistics)
  • People management skills (Coaching, listening, giving direction)
  • Database knowledge (Software programs such as MS Access / Excel etc. plus client systems)
  • Basic financial analysis (Cost vs. Revenue)
  • Strong written and verbal communication skills
  • English language proficiency required
  • Multi-cultural awareness
  • Passion for customer service
  • Initiative, Critical thinking / problem solving skills
  • Work well within a team environm

    • Any Graduation

    Skills

    Quality Assurance
    Quality Auditing Senior Analyst - Learning Content Design and DevelopmentNot disclosed