CapgeminiEmployer profile
Quality Analyst Lead | 6 to 9 years | Mumbai & Bengaluru
Location not specified · Experience not specified
Experience- Experience not specified
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 13 Mar 36
About this role
Job Description- Ensure that business needs are satisfied through the formulation, development, implementation and delivery of solutions in response to Group IT GS requirements.
- Manage the overall team plan, structure, schedule and staffing requirements for the programs under scope.
- Manage the quality projects and in conjunction with service owners, identify and drive continuous service improvement opportunities to enhance Support Management practices
- Monitor Quality of desk operations and drive improvements and lead the team
- Review CSAT / DSAT with appropriate teams to ensure continuous improvement.
- Provide accurate reports to Global Support leadership and team on a weekly and monthly basis.
- Good knowledge of Quality concepts
- Coaching and objection handling skills
- Organizing and steering the engagement team
- Ensuring overall delivery and quality
- Good verbal and written communication skills (English)
- Knowledge of usage of MS tools – Excel, Word and PowerPoint.
- Ability to work in fast paced environment.