Production Specialist

About this role

• Perform technical troubleshooting of managed services equipment and services for existing Business customers.
• Work with off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE).
• Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as to identify configuration and other related issues with managed services equipment.
• Train and mentor supported teams.
• Collaborate with and foster relationships with internal and external customers.
• Regular, consistent and punctual attendance. Must be flexible to work a schedule that could include nights and weekends.
• Other duties and responsibilities as assigned.
  
  

• Network +, CCNA or other entry level industry certifications a plus.
• Experience with Layer 1 and 2 troubleshooting, switches, routers, and other network related equipment and devices.
• Experience with IP address, VLAN, Firewall, and Gateway configuration and troubleshooting.
  
  

• Must have
• Graduate
• Comprehension skills to understand & communicate with all customers effectively.
• Telephone etiquettes.
• Minimum 2-4 years of relevant experience
• Don’ts
• Poor grammar and Windows Skills
• Issues with comprehending & communicating effectively with the customer.
• Undergraduate not eligible.
  
  

• 5 days working and any 2 week offs.
• Should be flexible in Night shifts.
• Should be within Transport Boundary.
• CCNA certification or Experience in Networking engineer would be an added advantage.
• Job location: Pune.