Production Agent

About this role

• Inbound / Outbound interaction with clients
• Skilling on all voice and back office queues as per requirement.
• Good computer navigational skills and familiar with MS office
• Should have good customer service skills
• Understand customer queries / request and act accordingly.
• Maintain a healthy and clean work environment.
• Update knowledge of process on regular basis.
  
  

• Good written and very good verbal communication skills. Fluent, neutral accent English language skills. Able to understand, assess and articulate a response – both written and verbal.
• Be able to comprehend the words of the customer on an email, and articulate the response in a free flowing writing form.
• English Language proficiency overall needs to be excellent.
• Good telephone skills , able to listen patiently & remain focused throughout the conversation
• Good customer care skills – able to empathize, with a natural ability to assist & support, including commitment to follow through
• Basic understanding of business structure, including key processes, services, business goals & role of main functions
• Good information processing skills – able to react promptly to a situation, listen, think, type or search simultaneously. Good reasoning ability – can make inferences, draw conclusions, reason from information provided etc.
• Good team working skills with the ability to contribute to effective team performance
• Basic influencing & persuasion skills.
• Good self-organizational skills.
• Results focused initiative to achieve required results. Methodical, accurate with attention to detail – able to spot error, ignore irrelevant details, recognize similarities etc.
  
  

• Self-Discipline
• Learning and decision-making
• Patience and action oriented
  
  

• Basic Working knowledge of Computer
• Knowledge of desktop computer system
  
  

• Must have
• Graduate / Undergraduate.
• Should not be from a technical background
• Should not be a full time student and also should have cleared his last appeared exam
• Should not be pursuing a full-time career exam (pilots / cabin crew..etc).
• Good to have
• Previous experience in Logistics / courier / cargo would be preferred
• Experience of 1-2 years desirable.
• Experience in call center will be an advantage.
• Work on track & trace ( for logistic business)
• Hospitality industry candidates from e.g. hotels industry or any other service industry.
• Knowledge of Western culture would be an added advantage. (USA/UK culture)
• Don’ts
• Poor grammar
• Poor Windows skills
• Issues with comprehending & communicating effectively with the customer.
• DO NOT HIRE: - MBA/PG/BE/BTech /MCA/BSc IT, Certified professional lawyer, CAs,
  
  

• 5 days working and any 2 week offs.
• Should be flexible in 24*7 shifts.
• Should be within Transport Boundary.
• Job location: Kensington - Powai, Mumbai.