Product Owner

About this role

• Responsible for Service Now ITOM & CMDB Product Enablement within Service Now including POC’s and new ideas
• Stakeholder Management for Cognizant environmental touchpoints
• Sprint and release management, including testing and Change
• Identify and document gaps for product backlog for future enhancements and capabilities
• Provide SME Service Now guidance and best practices
• Develop new and existing configurations including supporting documentation for Change Management and End User Training
• Strong understanding of Master Data Management to enable Standards across all Entities and System Platforms
• Lead and own the Business Relationship with Software Vendors that delivers excellent Customer Service and responsiveness to the Business
• Provide 2nd Level Operational Support for all Entities for each Platform that includes advanced troubleshooting techniques and tools to minimize Business impacts
• Partner with IT leadership to establish project approach and timeline
• Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs based on platform capability
• Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions
• Strong understanding of Service Now configuration including problem and incident management, service maps, workflow management and automation, and exception management
  
  

• Primary Skills: Service Now ITOM, CMDB (Discovery , IRE), CSDM, Service Maps, Event Management, Orchestration, Product Management, Communication Skill, Presentation, Business Analyst, Scrum Management, Testing, Change and Release, Demand management, DevOps
• Strong IT and Operational experience with ServiceNow, IT Infrastructure, Desktop & Mobile Applications and having great perspective on how users interact with the system
• Deep understanding of data relationships to enable cross module interactions
  
  

• Bachelor’s degree in Engineering, Computer Science, Business Administration, related field or relevant experience
• 8+ years of experience in an Product owner / manager role with deep understanding of ServiceNow capabilities
• 5+ years of experience with ServiceNow - ITSM/ITOM/CMDB hands-on knowledge of module features, functionalities and workflows
  
  

• ITIL V4 foundation certification
• ServiceNow CSA certification