Process Specialist - Voice

About this role

• Interacts with Client,customer to maintain accuracy and efficiency.
• Resolves customer queries and requests.
• Provides clarifications and updates on project and processes to the stakeholders.
• Keeps the stakeholders informed on meeting process deliverables.
• Collates data for reporting.
• Project,Process.
• Acts as an SME for the team to Identify and resolve issues and document all process changes.
• Monitor and review first level processing.
• Process complex Transactions.
• Handle first level escalations from client.
• Perform quality checks,audits and Root cause analysis on errors to ensure error free processing.
• Provides analytical reports.
• Contribute to process improvement initiatives.
• Identify and report process changes.
• Adhere to the mandatory industry regulation and compliance requirements for the given process.
• Review and audit adherence of the team.
• Knowledge Management Perform knowledge sharing.
• Update Process documentation,user manuals as appropriate for the process.
• Participate in knowledge transfer.
• People,Team Management,Adhere to org hygiene and compliance needs in terms of.
• a.
• Personal Utilization and Time sheet submission.
• b.
• Personal and new hire Assimilation.
• c.
• Attendance.
• d.
• Team Initiatives.
• Provides appropriate floor support as an SME and feedback to team.
• Has functional responsibility of the process in the absence of TL.
• Manage break schedule/transport logistics for the team in the absence of the supervisor.
• Business,Customer.
• Interacts with Client,customer to maintain accuracy and efficiency.
• Resolves customer queries and requests.
• Provides clarifications and updates on project and processes to the stakeholders.
• Keeps the stakeholders informed on meeting process deliverables.
• Collates data for reporting.
• Project,Process.
• Acts as an SME for the team to Identify and resolve issues and document all process changes.
• Monitor and review first level processing.
• Process complex Transactions.
• Handle first level escalations from client.
• Perform quality checks,audits and Root cause analysis on errors to ensure error free processing.
• Provides analytical reports.
• Contribute to process improvement initiatives Identify and report process changes.
• Adhere to the mandatory industry regulation and compliance requirements for the given process.
• Review and audit adherence of the team.
• Knowledge Management.
• Perform knowledge sharing.
• Update Process documentation /user manuals as appropriate for the process.
• Participate in knowledge transferPeople,Team Management,Adhere to org hygiene and compliance needs in terms of.
• a.
• Personal Utilization and Time sheet submission.
• b.
• Personal and new hire Assimilation.
• c.
• Attendance.
• d.
• Team Initiatives.
• Provides appropriate floor support as an SME and feedback to team.
• Has functional responsibility of the process in the absence of TL.
• Manage break schedule,transport logistics for the team in the absence of the supervisor.
  
  

• MS Excel
• MS Office
• MS Word
  
  

• Speaking English
• FinAdv-FundDtbr-MutualFund-FoF