Process Specialist - Data

About this role

• They would also be required to interact with customers (internal / external) to meet process deliverables.
• They serve all client business divisions with the client side interactive components using JavaScript / JQuery, Ad development through various mobile Ad producer tools, creating expanded ads with page redirects with customize animation and image galleries etc.
  
  

• Articulate/ communicate in a manner that is understood by clients / endusers.
• Connect with the customer & provide highest level of customer satisfaction.
  
  

• Ensure process guidelines are followed and met as documented.
• Adhere to shift handover process.
• Quality Monitoring.
• Be responsible for the process improvement ideas on productivity, accuracy & turnaround time.
  
  

• Raise process related issues on time with process lead and team lead.
• Resolve process related queries and expedite on data requests.
• Record data relating to production statistics, enduser related notes, etc as appropriate.
• Contribute towards creation of knowledge updates & stay updated with process knowledge / changes.
• Perform root cause analysis on the errors made by the team members.
  
  

• Conduct Huddles and Team meetings.
• Contribute to and participate proactively in knowledge sharing sessions.
• Participate and contribute to organizational activities.
• Act as a buddy for New Hires.
• First level reporting.
• Conduct peer reviews.
• Conduct refresher training.
• Collate team performance data for reporting purposes as and when requested by Process and Team Lead.
• In the absence of the PL and TL, perform the following tasks when assigned:
• i Handle escalation calls.
• ii Manage service levels on a daytoday basis.
• Provide coaching and feedback for improvement.
  
  

• Speaking English
• Customer Service