Process Associate-HIG018331

About this role

• Respond to the customer queries & issues in timely manner
• Provide solution to the customer basis the available help articles and within the policies
• Replicate customers issue and report necessary bugs/suggestions/ ideas
• Provide excellent services to the customers
• Work closely with internal departments to provide the required information/support to the customer
• Support technical queries related to Domain, Hosting, Server, SSL, Email, Site Lock, Site backup, or any other such product that is owned by end customer
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
• Maintain a deep understanding of client process and policies
• Upskill to enhance the knowledge time to time and offer support
• Upsell existing and sell the relevant/next logical products to the new customers basis their business need/nature of business
  
  

• Minimum qualifications
• Graduation in any discipline (Pref B.Tech or any other tech/non-tech degree with computer course/certification/diploma)
• Freshers are eligible
• Preferred pre-requisites:
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach 
• Excellent proficiency with written English and with neutral English accen t
• You should be able to work on a flexible schedule (including weekend shift)