GenpactEmployer profile

Process Associate - Customer Service-HIG017642

Location not specified · Experience not specified

Experience: Experience not specified
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Nov 35

About this role

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Service- Content Curation

Operations evaluation will be on comprehension, clarity, confidence, objection handling and stability

Responsibilities

Strong attention to detail to identify and fix errors and share feedback/insights
Focus on accuracy/eye for details
Ensure logical and meaningful review of url content curation
High quality of extraction of content delivered consistently
Domain expertise to work like a subject matter expert and challenge what seems incorrect
Adapt and deliver high quality extraction with accuracy, commitment, and consistency
Excellent time management skills to help increase the number of extractions
Decision making skills to understand the concepts of identifying if a website is/is not extractable
Extremely proactive and organized with a track record of success in a team environment

Qualifications

Preferred qualifications

Good understanding on Digital Marketing and Ads ecosystem
Fair knowledge of websites, understanding the business objective and how to navigate to obtain desired information
Customer Service background and Digital Marketing experience will be an added value
Strong Logical/ Analytical skills

Minimum Qualifications

Any Graduate
Strong Communication Skills (verbal and written)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Process Associate

Primary Location

India-Hanamkonda

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

May 7, 2024, 4:48:57 AM

Unposting Date

Jun 6, 2024, 1:29:00 PM

Master Skills List

Operations

Job Category

Full Time

Skills

Production