InfosysEmployer profile
Problem Manager
Location not specified · 5–83.3 yrs
Experience- 5–83.3 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 14 May 35
About this role
- Minimum 5 years of successful working experience or Subject Matter Expertise in Problem Management.
- Understanding of key ITIL processes such as Incident, Problem and Change Management.
- Understanding of infrastructure and applications SIP/CSI initiatives.
- Experience working with ServiceNow tool.
- Problem Management reporting & dashboards.
- Provide process guidance to the teams managing the Problem lifecycle.
- Coordinating ServiceNow tool changes for Problem module.
- Excellent verbal, written & presentation skills. Education from an accredited University or College -
- Degree related to Computer Science or IT
- Equivalent education with required experience
- Minimum 5 years of successful working experience or Subject Matter Expertise in Problem Management.
- Understanding of key ITIL processes such as Incident, Problem and Change Management.
- Understanding of infrastructure and applications SIP/CSI initiatives.
- Experience working with ServiceNow tool.
- Problem Management reporting & dashboards.
- Provide process guidance to the teams managing the Problem lifecycle.
- Coordinating ServiceNow tool changes for Problem module.
- Excellent verbal, written & presentation skills. Education from an accredited University or College -
- Degree related to Computer Science or IT
- Equivalent education with required experience