GenpactEmployer profile

PD-BFS031276

Location not specified · Experience not specified

Experience: Experience not specified
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 14 May 34

About this role

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better.

We are inviting applications for the role of Process Developer, Customer Service

In this role, you will be responsible for exhibiting innovation and intuition in identifying areas requiring operational adaptation and improvement. Active user of the Internet and online applications.

Responsibilities

Respond to customer queries and concerns
Provide support on customers account & improve Customer's experience.
Ability to provide great customer experience / solve customer issues/ Ability to upsell
Maintain a deep understanding of client processes and policies
Reproduce customer issues and call out product bugs
Provide excellent customer service to our customers
Demonstrate the capacity for critical thinking and analysis.
Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Qualifications we seek in you! Preferred qualifications

Work experience in Customer Service with experience in credit cards/banking
Relevant experience in a customer service role chat/email/voice
Analytical skills with customer-centric approach
Excellent proficiency with English & Hindi
Ability to work on a flexible rotating schedule 24x7 (including weekend shift)
Good attention to detail

Minimum Qualifications

Any graduate degree or equivalent with an excellent academic record
Effective probing skills and analyzing / understanding skills
Excellent Interpersonal Skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Process Developer

Primary Location

India-Gurugram

Schedule

Full-time

Education Level

Bachelor's / Graduation / Equivalent

Job Posting

Oct 17, 2023, 10:51:16 AM

Unposting Date

Ongoing

Master Skills List

Operations

Job Category

Full Time

Skills

Production