MIS Lead

About this role

• Develop and lead accurate MIS Management & Reportingwithin the Service Line
• Interact and work closely with management, internal stakeholders& clients to prioritize business and information needs
• Keep track and maintain a master view of the multiple reports,mapped to multiple stakeholders along with their frequency to ensure noreport misses timeline or a stakeholder
• Develop and customize dashboards as per client requirements andestablish frequency of reporting (weekly/ monthly/ quarterly)
• Closely monitor relevant data parameters (key SLA metrics suchas run-rate etc.) to ensure timely updation and data management of suchparameters
• Generate account level reports (billable and non-billable) onforecasting, scheduling (both onshore and offshore) and performanceagainst SLAs, CSAT, Quality etc.
• Develop and implement standardized MIS procedures across allbusiness applications.
• Review for quality assurance of all reports, dashboards,performance indicators to ensure accuracy and security of all reports atall times before sending it to client and or internal management
• Address and prioritize ad-hoc report requirements
• Ensure zero non-compliances on process audit on data securityand compliance

• Enhance and maintain tools and systems for efficient MISgeneration and reporting system
• Regularly monitor MIS tools and application and theirperformance to avoid unplanned outages and down times
• Perform periodic maintenance and servicing of MIS tools andsystem to improve operational efficiency
• Stay abreast of the trends, tools and systems available in themarket for MIS generation to improve the quality of analysis
• Recommend and implement new technology solutions to improveteam/ employee productivity.
• Review current processes for data gathering, analysis andreporting and suggest process improvements for increased team efficiencyand cost effectiveness

• Ensure efficient allocation of work and drive capabilitywithin team
• Setup focused team resources to the respective client/ accountbasis expertise & experience
• Ensure team KPIs are assigned & delivered with timeliness& accuracy keeping the end results in mind
• Conduct training on MIS activities, tools, analytics and processknowledge to increase team expertise
• Mentor/ guide the team on the resolution of escalations orissues from the clients and internal functions
• Drive the focus of the team on quality and adherence to datasecurity and compliance processes

• Responsible for invoice management across clients/ accounts
• Follow up or seek approval from management/ delivery to seektimely invoices as per contract
• Timely submission of invoices to the client as defined in theMSA and SOW
• Provide information required and resolve any invoicing issuesraised by the client

• Team Management
• Resourcing
• Hire adequate and right resources for the team
• Talent Management
• Ensure adequate onboarding and training for the team members toenhance capability & effectiveness
• Build an internal talent pool and ensure their career progressionwithin the organization
• Manage team attrition
• Drive diversity in leadership positions

• Performance Management
• Set goals for the team, conduct timely performance reviews andprovide constructive feedback to own direct reports
• Ensure that the Performance Nxt is followed for the entire team
• Employee Satisfaction and Engagement
• Lead and drive engagement initiatives for the team
• Track team satisfaction scores and identify initiatives to buildengagement within the team
  
  

• Functional Competencies/ Skill
• Domain Expertise – Knowledge of various tools andstatistical analysis methodology- Excel, Running Macros, ReportGeneration, Dashboards, WFM, 1X, HAD tools - Master
• Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - Competent
• Leveraging Technology – In-depth knowledge of and masteryover technology domain that commands expert authority respect–Expert
• Business Knowledge – Understand the DO&P process andworkflow, key terms and performance and financial parameters –Expert
  
  

• Behavioral Competencies
• Project Management Skills
• Analytical Skills
• Execution Excellence
• Managing Complexity
• Handling Pressure
• Client centricity
• Passion for results
• Nurturing people
• Stakeholder Management