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Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :10
Work Experience :4-6 years
Work location :Pune
Must Have Skills :
Good To Have Skills :
Job Requirements :
Key Responsibilities : Respond to user or client escalations and engage functional escalation and Management escalation as requiredManage requests incidents on ITSM toolImplement the changes as applicable, test the changes and handover to customer Manage the incidents, infra structure changes
Technical Experience : a Should have 6 to 8 years in managing large Exchange Online b Must needed Tools: Office 365 c Work with third-party vendors or professional services and in-house developers as necessary d Well versed with security aspects and maintain system security as per industry standards
Professional Attributes : 1: Good communication2: Teamwork3: Problem Solving Capabilities4: Work Planning and Management 5: Quick Learner6: Eager to take on responsible task7: Dedicated and Focused
Educational Qualification : BE Graduates
15 years of full time education
Skills
Information Technology
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Microsoft 365 Infra Tech Support PractitionerNot disclosed
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