GMR GroupEmployer profile

Manager - Services (Non Aero Commercial) - 11906

Location not specified · 8–11 yrs

Experience: 8–11 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 14 Mar 20

About this role

Job Purpose

Key account management plays a pivotal role in bridging the gap between GHIAL and the concessionaires to achieve smooth day to day operations towards achieving the overall objective of maximizing revenue by implementing strategic business modules.

Responsible for account management and sales maximization from a defined set of Services concessionaires including ATMs, FOREX, Pouring Deals Smoking Lounges, Meet & Assist Services, Porter, Excess Baggage, Parking, Taxi, Ticketing & Ground transportation and Other Passenger services. The set of accounts managed will be across terminals/locations within airport premises.

The role encompasses planning, development & execution of Business Plans in collaboration with business partners and engagement with Internal & External stakeholders

Responsible for account management and sales maximization from a defined set of Services concessionaires including ATMs, FOREX, Pouring Deals Smoking Lounges, Meet & Assist Services, Porter, Excess Baggage, Parking, Taxi, Ticketing & Ground transportation and Other Passenger services. The set of accounts managed will be across terminals/locations within airport premises.

The role encompasses planning, development & execution of Business Plans in collaboration with business partners and engagement with Internal & External stakeholders

ORGANISATION CHART

GM - Manager Aero Commercial

Manager : Services Non Aero

Key Accountabilities

Accountabilities Key Performance Indicators

Sales & Income Generation : Drive Services including Car Park and Ground Transport’s Topline Sales & Revenue by maximizing Sales & Income through assortment management, Business Partner Management, Effective use of Business Analytics & Insights, Driving consumer experience and Operational Excellence, Implementation of New Initiatives & Innovation

Targets vs Actuals : Sales, Penetration, ATV, SPP, SPSM, IPSM, IPP

Concession Management : Maximize Revenue contribution through an aligned and collaborative approach with business partners (AOP setting, partner business reviews and support, industry and category benchmarking, sub-category level business performance analysis, Car park Pricing, New technology & strategic initiatives rollout and execution, zero tolerance initiatives like waiting time, Hygiene audits, departmental risk management pertaining to specified accounts etc.)

Concessionaire Satisfaction Index : Target v/s Actual
Airport Survey Quality Index/ Skytrax rating: Target v/s Actual
Occupancy %
Compliances Management
Hygiene audits/ No. of complaints
Adherence of LA terms & conditions

KEY ACCOUNTABILITIES - Additional Details

EXTERNAL INTERACTIONS

External - Roles you need to interact with outside the organization to enable success in your day to day work

Concessionaire: CEO, Operations Head, Brand Head, Marketing Head

Bureau of Civil Aviation Security (BCAS)

Tourism Department, GoG

Transport Department, GoG

CISF

Immigration

Customs

Audit agencies

Other agencies like Local Police, CISF, Municipal Authorities, Taxi Unions, Cab aggregators, Local tour operators& other Service providers etc

INTERNAL INTERACTIONS

Internal - Roles you need to interact with inside the organization to enable success in your day to day work

Connectivity, Security & Landside Team
Terminal Operations Team
Legal Team
Finance Team
Quality Team
P&E (Project & Engineering), Finishes

Team, ARFF Team

I.T Team

Security and Vigilance

FINANCIAL DIMENSIONS

Annual Operating Plan (AOP):
Sales
SPP
IPP
SPSM
IPSM
Below Line Improvement Plan (BLIP)
Daily Sales Outstanding (DSO)

Occupancy

Other Dimensions

Direct Reports – NA
No. of business managed
No. of business Opened

No. of Concessionaire managed

Education Qualifications

Post Graduate Degree/ Diploma in Management

Relevant Experience

8-11 years of experience with at least 2-5 years’ experience in Account Management/Operations/Car Park/ Ground transportation/Services Management/ Telecom/Retail function at Regional/ National level.

Airport Experience Preferred

COMPETENCIES

Personal Effectiveness
Social Awareness
Entrepreneurship
Problem Solving & Analytical Thinking
Planning & Decision Making
Capability Building
Strategic Orientation
Stakeholder Focus
Networking
Execution & Results
Teamwork & Interpersonal influence

Skills

Other