GenpactEmployer profile
Manager- Operations Manager-ANA012787
Location not specified · Experience not specified
Experience- Experience not specified
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Jan 32
About this role
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Manager- Operations Manager
In this role, you will be responsible for the overall Operations for Data Science and Insights team.
Responsibilities
- Develop, implement, and monitor day-to-day operational systems and processes that
- provide visibility into goals, progress, and challenges for the project.
- Ensure Adherence to daily SLA's.
- Developing strong working relationships with key internal and external stakeholders
- to achieve business objectives
- Manage Hiring and ensuring that the process always has appropriate levels of skilled resource.
- Monitor Quality metrics, provide insights & analysis.
- Create weekly/monthly review decks which covers executive summary, Highlights, Lowlights, RCA and effective action plans and present the same to the client and internal leadership.
- Excellent analytical and problem-solving skills
- Strategic thinking by posing the right questions to understand the requirements.
- Analytical Skills - Researching and analysing the right data to make product decisions with profit and feasibility in mind.
- Agile and Responding to Changing Demands
- World class Communication and Stakeholder Management
- Good Project Management and Interpersonal skills
- Ability to work in diverse teams and with multiple stakeholders.
- Facilitative Leadership skills - Influencing skills, mentoring and coaching - to be able to drive change in the organisation.
- Communication and Presentations Skills: Should be able to communicate well and be able to present data post-analysis.
- Problem Solving: Should be tactical and be able to solve day-to-day operations issues and should be able to understand Service Delivery metrics.
- Time Management: Should be able to manage his/her own time well and coach front-line managers and agents' staff to do the same.
- Out of box thinking: Use initiative and demonstrate creativity in solving problems.
- Relevant years of experience as an Operations Manager
- PMP/CSM/PMI-ACP Certification
- Logical thinker with outstanding communication and people management skills
- Proficiency in MS Office especially excel and PowerPoint. Preferred Qualifications/ Skills
- Post-Graduation in MBA and Undergraduate degree in any engineering discipline, preferably Computer Science
- Ability to drive change and transformation, project management and implementation of business operations.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job
Manager
Primary Location
India-Bangalore
Other Locations
India-Gurugram, India-Hyderabad
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
Jul 4, 2024, 2:11:54 AM
Unposting Date
Aug 3, 2024, 1:29:00 PM
Master Skills List
Corporate
Job Category
Full Time