Manager - IT Infra

About this role

• Act as Delivery Managers from customer perspective.
• Ensure Adherence to customer security and compliance requirements.
• Review change requests and its impact in line with customer change management process.
• Governance and ensuring tasks are executed as per plan.
  
  

• Lead technical architecture analysis, requirement gathering and due diligence activities.
  
  

• Participate in customer (internal/external) engagements (pursuits, projects, discussions) and own the Solution from a technical point of view Assist in running customer workshops.
• Develop a comprehensive set of sound recommendations as part of customer engagements.
• Ensure deliverables are in line with customer expectation/standards.
• Actively participate/Support in Due Diligence and transformations.
• Conduct technology assessments and identify transformation opportunities.
• Drive solution identification and implementation Lead the team in formulating, articulating and prioritizing key mile stones.
  
  

• Prepare project plan and deliver as per plan.
• Contribute to project planning and effort estimation, based on understanding of technical requirement.
• Continuously work with customer & team to set expectations regarding deliverable progress of the project.
• Proactively identify technical risks in immediate area of responsibility.
  
  

• Ensure proper stakeholder and relationship within and other towers (including vendors) and escalate up on to leadership team where there is an impact to the project/customer deliverables.
  
  

• Participate in new technology trainings and conduct sessions for peers/other associates.
• Attend domain related training programs and update business team on emerging domain specific solutions.
  
  

• Act as a mentor and buddy to associates and new hires.
• Work in identifying training needs of the team.
• Train associates on technical concepts.
  
  

• To review and approve the process changes and drive domain specific processto drive the internal and customer audits.
• Review CSAT feedback and ensure timely implementation of corrective actions.
• Ensure effective floor and critical situation management.
• Responsible for timely resolution of high impact situations.
• Responsible for management of critical and complex changes where applicable.
• Coordinate with resolver groups, vendors/carriers as and when required to get necessary support to ops team.
• Provide inputs to FAQ database / KR / contribute towards updating knowledge assets.
• Initiate and drive continuous service improvement plans (CSI).
  
  

• Ensure Learning & development for team and self.
• Based on the technology and services delivered Make self an SME by taking trainings and getting certified.
  
  

• Provide business development support by assisting in RFP/ RFI response drafting, presentations, collateral creation and formulating recommendations.
• Develop outcome based solutions, market entry strategies/ based on analysis of technology & industry trends assessment.
• Showcase Cognizant capabilities in specific technical domain to be able to demand high premium on Cognizant solutions and help strengthen customer’s confidence in Cognizant and Cognizant's capability to deliver as per customer requirements.
• Create / review business development artifacts like case studies, SOP, reference architectures.
• Participate in customer visits.
  
  

• Contribute to thought leadership for internal audiences + external forums through Cognizant journals, industry journals, solution/offering conceptualization & development.
• Networking across NSS/IT IS practice teams.
• Draw conclusion from the market /industry trends, client issues.
  
  

• Network Infrastructure
• Cloud Infrastructure
• windows administration