Manager-CPG053623

About this role

• Ensure the deployment of the Global Business Platform.
• Assist in performing As Is analysis during Solution Identification phase.
• Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation.
• Provides expert knowledge of the subject area and the project methodology.
• Writes and reviews level 5 Standard Operation Procedures (SOPs).
• Support development of User Acceptance Test (UAT) scenarios and test scripts.
• Support and co-ordinate User Access Testing (UAT)
• Develops and coordinates communication materials related to New Ways of Working.
• Identifies training needs and conducts trainings for end users.
• Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues.
• Performs analysis during Ramp-up phase and proposes corrective actions.
• Identifies improvement opportunities and integrate best practices for future resolution.
• Captures lessons learned and best practices from each implementation and integrates them into future impact resolution/improvement roadmaps.
• Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.
  
  

• Functional skills: Process (end-to-end) oriented thinking, planning and organization skills, analytical and conceptual thinking.
• Stakeholder management skills: managing different stakeholder groups across Functions and Operating Companies with communication skills.
• Training and Change management skills: conducting trainings, developing training materials and supporting change to new ways of working.
• Process improvement skills: problem solving and analytical skills for identifying and contributing to process improvements.
  
  

• Bachelor’s degree in Computer Science, Information Technology, Logistics, Supply Chain Management, or a related field.
• Relevant experience in Customer Service and Logistics ( CS&L).
• Relevant experience in Customer Care, empathetic communications, and negotiations.
• Customer service and order management experience.
• Desirable experience in MS Dynamics and/or Salesforce.