DeloitteEmployer profile

Learning Delivery - Senior Analyst-Bengaluru/Hyderabad/Pune

Location not specified · 3–5 yrs

Experience: 3–5 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Sept 18

About this role

Position Summary

Role: Process Specialist – USI Learning Delivery (Senior Analyst)

This role is part of the USI Learning Delivery team. This is a client and stakeholder management position which requires excellent verbal and written communication skills to work effectively with a diversified group of internal clients at all levels.

What It Involves

Serving the USI Talent Learning and Development (L&D) teams for the planning and delivery of learning programs which cater to the learning needs and requirements of different businesses – Audit, Advisory, Tax, Consulting and Enabling Areas
Acting as an advisor and a consultant to the clients, scheduling periodic connects with stakeholders to evaluate SLAs and areas of development
Interacting, networking and partnering with various internal teams for the delivery of a learning session
Working with empaneled/authorized external vendors when required

Work you’ll do

You will perform all or a combination of any of the following activities:

Talent L&D (Clients/Stakeholders from the USI Talent L&D Teams)
Periodic connects with the Talent L&D team for the planning and execution of the learning programs
Support the team lead in SLA management
Set expectations with the Talent L&D team, negotiate on the timeliness if necessary, and inform in case of delays
Evaluate new processes added to the portfolio and prepare RACI accordingly
Periodic reporting of learner and program metrics, dashboards etc.
Perform root cause analysis to find gaps and identify solutions
Process:
Requires proficiency in process excellence in terms of SOP, checklists and FAQ documents for primary activities and other tasks if required
Program delivery management with ownership and accountability of all program related tasks and sub-processes
Multi-tasking, attention to detail and adherence to timelines
Gain understanding and experience on various learning platforms like NextGen, SABA etc.
Team:
Support team members and team lead(s) with all program-related tasks, ensure task completion as per SLA timelines with accuracy
Ensure effective utilization of working hours with proper prioritization of work
Build a connect with team members and share knowledge, tips, best practices.
Perform quality checks on tasks and reports before they are submitted to the client
Continuous collaboration effort towards common business goals

3-5 years of relevant work experience
Excellent verbal and written communication skills
Ability to analyze data, identify key findings and create executive summaries
Proficient with MS Office: MS Excel (Advanced level preferred) and PowerPoint
Attention to detail, and timelines, ability to prioritize and multi-task & time management.
Works effectively with diverse group of internal clients at all levels of the organization
Proven track record of synthesizing data and presenting results and recommendations to leadership

How You’ll Grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills, and as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. Therefore, we provide a range of resources, including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning center in the Hyderabad office is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a

tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. In the United States, Deloitte refers to one or more of the US member firms of DTTL, their related entities that operate using the “Deloitte” name in the United States and their respective affiliates. Certain services may not be available to attest clients under the rules and regulations of public accounting. Please see www.deloitte.com/about to learn more about our global network of member firms.

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Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 168295

Skills

Human Resources