Lead - Sales Effectiveness - CSG India

About this role

• Basic proficiency in any project implementation.
• Capability to analyze & build data libraries.
• Previous experience in any change management initiative.
• Experience working with senior leadership teams is a must.
• Has experience in data analysis and work on large set of data.
• Exhibit’s ability to use and proficient in MS Excel, Power Point.
• Ability to create dashboards.
• Excellent communication skills
• Act as the business owner and drive “AI for Sales” initiative.
• Rollout of several key features leveraging GenAI by liaising with several internal and external stakeholders.
• Understand business objectives and requirements from Sales & Sales Support teams
• Define business requirements into functional specifications and user stories.
• Creation of data set required for training the in-house AI model through varied data sources.
• Continuous interaction with Pre-Sales / Sales teams / leadership to refine the model.
• Set up a detailed ‘Governance Model’ to ensure high data quality.
• Constant update of tool features to fulfill users requirements.
• Build a prompt library to ensure effective leveraging of tool.
• Continuous identification of sources of data and building an exhaustive gamut of information to ensure capability to answer a wider range of queries.
• Ensure high adoption of the tool across teams & leadership levels.
• Drive Change management to ensure evangelization of Gen AI tools.
• Stakeholder management with various internal teams like IT, Topaz as well as external stakeholders for various tools.
• Prepare and share monthly / quarterly analytics reports with various leadership teams.
• Drive training / enablement sessions for various stakeholders on a regular basis.
• Map out GTM strategies and conduct demos with clients.