GenpactEmployer profile
Lead Consultant - IVR Testing With Hammer Tool-ITO082329
Location not specified · Experience not specified
Experience- Experience not specified
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Jan 35
About this role
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Lead Consultant- Quality assurance
As a Lead QA Consultant, you will be responsible for overseeing the quality assurance process for our telephony and API-based projects. You will leverage your expertise in IVR Testing, API testing, and Hammer Call Master Tool experience to ensure that our products meet the highest standards of functionality, performance, and reliability. You will also play a key role in sprint planning, test design, and defect management within an agile development environment.
Responsibilities
- Design, execute, and validate IVR test cases to ensure functionality, performance, and reliability of telephony systems. Troubleshoot issues and work with cross-functional teams to resolve them.
- Perform API testing using Postman or Soap UI to validate endpoints, functionalities, and performance of APIs. Create and maintain test plans, cases, and scenarios for API testing.
- Utilize Hammer Call Master Tool to perform load and performance testing for telephony systems, analyzing results and identifying areas for improvement.
- Develop and execute functional test cases based on requirements and design specifications. Ensure comprehensive coverage of features and functionalities.
- Collaborate with scrum teams in sprint planning, test design, and execution. Utilize agile methodologies, including Kanban boards and Rally tool, to manage and track test activities.
- Lead efforts in defect identification, root cause analysis, and reporting. Work with development teams to prioritize and address defects and risks.
- Create and maintain detailed test plans, test cases, test scripts, and test reports.
- Communicate test status, progress, and results to stakeholders.
- Provide guidance and support to junior QA team members, promoting best practices in testing and quality assurance
Minimum qualifications we seek in you!
- Bachelor’s degree in business information systems (IS), computer science or related field, or equivalent-related IT experience.
- Valid years of experience in:
- IVR (Telephony) Testing
- Postman API or Soap UI testing
- Hammer Call Master Tool
- Functional testing
- Agile development environment utilizing scrum methodology (Experience using Kanban Board, Rally Tool is preferred)
- Supporting scrum teams with sprint planning, test design, test execution, defect/root/risks cause investigation and reporting on test status.
- Relevant year of experience with CI/CD framework (Jenkins or GitLab experience preferred)
- Critical Problem-Solving Skills
- Good Communication skills
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job
Lead Consultant
Primary Location
India-Bangalore
Schedule
Full-time
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
Jul 29, 2024, 7:33:06 AM
Unposting Date
Ongoing
Master Skills List
Consulting
Job Category
Full Time