Lead Administrator

About this role

• Transmissions related - zOS Mainframe, Control-M,
• Understand / manage file transfer protocols (Axway knowledge a plus)
• Understand Job Scheduling process (Control-M preferred)
• Good documentation and written skills ? client facing
• Client centric and good communication skills mandatiory ? client facing
• Troubleshooting and diagnostic skills - mandatiory
  
  

• Subject matter expertise to allow interviewing of / selection of L3 candidates
• Overseeing the resolutiuon of complicated issues escalated from Level 2 teams
• Overseeing and enforcing the in-depth Root Cause Analysis (RCA) and Problem Management activities
• Overseeing Major Incidents and drive SWAT Callsimplementing Risk
• Overseeing the implementation of Level 1 & 2 complex Changes, closure of changes with completion proof and ample documentation
• Overseeing the vulnerability remediation and Service Requests.
• Identify Continuous Service Improvement (CSI) initiatives to improve the quality of service and reduce the cost of Operations through Shift Left Service delivery
• Overseeing the / Lead Audit and DR activities as per schedule
• Overseeing the patching for all supported products
• Overseeing / promoting the automation and/or CI continuous improvments (e,g., health checks, patching, minor repetitive changes)
• Performing trend analysis on tickets for improvement opportunities for alerts and abatement of SINCs
• Overseeing the capacity management and reaction to the reports
• Overseeing the training / mentoring L2 analysts to groom further expertise
• Overseeing / enaging the teams in the Cross-training other members of the team to build more breadth in coverage
• Attendance at the morning call to participate in prior-day's color call
• Overseeing and participating in documentation maintenance
• Overseeing the creation of documentation for each lesson learned by lower level analysts to utulize in training
• Overseeing quarterly access reviews
• Overseeing ticket quality
• Oncall escalation support and upkeep of OnCall Schedules
• Overseeing the creation of and sharing the weekly team roster for the team
• Knowing escalation paths and expectations for least impacts to business and clients (e.g, CHAPS, ETR, HFS...)
• Acknowledging change tasks for proper content
• Debug and understand mainframe JCL
• Understand / manage file transfer protocols
• Understand Control-M job scheduling
• Elastic troubleshooting skills
• Responding to client requests over phone / email
• Troubleshooting and diagnostic skills - mandatiory
• Training and coaching team