Lead Administrator

About this role

• Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams
• Respond to and resolve IP network issues within the timeframe of severity level agreements
• Deploy client solutions and network design implementations
• Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment
• Take initiative to proactively discover potential network impacts
• Participate in tasks related to change, incident and problem management
• Deploy and document changes in accordance with problem and change management process
• Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines
• Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption
• Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity
• Perform weekends shift duties on rotational basis.
  
  

• Bachelor's degree in engineering, computer science or a related field is required. Post graduate degree a plus
• Minimum of 4 years' experience in network support/administration
• Professionally qualified or equivalent with related professional experience or equivalent combination of education and experience. CCNA is mandatory, CCNP is desirable.
• Have good technical problem determination ability, analytical skills, system implementation, installation, and disaster recovery planning and ongoing administration experience.
• Good working knowledge on routing protocols such as TCP/IP, MPLS, BGP, EIGRP & OSPF.
• Good working knowledge with network packet analysis using wireshark or similar tools.
• Working experience on Security and WAN/LAN technologies
• Good working knowledge in F5 LTM/GTM, Cisco Catalyst/Nexus switches, Arista switches, Cisco/Juniper routers
• Experience in an application hosting or data center environment
• Experience maintaining highly available and highly secure networks
• Good process orientation and ability to clarify objectives, evaluate options, consider implications, assess risks, and make key decisions
• Good interpersonal and facilitation skills along with effective communication (both written and verbal) skills
• Sound planning, organizational and problem solving skills
• ITIL certification preferred with good understanding of change, incident and problem management process
• Demonstrated ability to meet deadlines and commitments in an environment that requires multitasking among concurrent projects
• Willing to work as a team and share responsibilities where needed
• Ability to convey network concepts and issues to both technical and non-technical audiences