IS Service Owner for Power BI Platform

About this role

• Constantly refines and enhances the services and how they are delivered to meet the evolving needs of the business
• Reports against agreed KPIs reflecting the way Integration Services are consumed and adopted by Business Areas and Strategic Programs
• Taking ownership and knowledge of the service for service management: Collaborates with the technical staff assigned to the service to ensure that they have the necessary know-how about the service that the service owner is championing. The Service Owner manages the business/customer/consumer expectations and ensures that the service is in scope: reliability, availability, maintainability, serviceability, change capability, confidentiality and integrity. Is accountable to maintain service catalogue and service assets updated in the configuration management database (CMDB) in line with the business owner expectation.
• Service Owner is the point of escalation if there is a severe problem in the service and works with the service line to get the service back on track. Ensures that with close cooperation with the resolution team, mitigation actions for service restoration are in place and business/customer/consumer are informed and correctly aligned. Manages the vendor relations, escalating to the Vendor Manager and vendor as needed for contractual issues.
• Review meetings must be held regularly, and the service owner must attend all internal and external review meeting to ensure that the service is properly managed. Supports the business owner during the annual review process providing all evidences required by the assessors and auditors. Maintains a holistic view of how the service is supported by applications and integration platforms.
• Determines service improvements, prioritizes these improvements, and plans the implementation of these improvements as services should be improved regularly in order to have better service management. Is responsible for innovation and continual improvement activities for the service in scope such as evaluating and streamlining operational support procedures and then optimizing; improves and automates service delivery processes in cooperation with internal and external delivery unit. Is responsible to register, evaluate, prioritize, plan, provide resources, monitor and report improvement initiatives.
• Is accountable to set up and manage SLAs and OLAs. Correct SLAs and OLAs creates transparency as to what is expected of the service provider and the service owner can provide comments about performance, availability, capacity, etc. about its service.
  

• Master’s Degree in information management, computer systems, business engineering or similar
• Minimum 10 years of professional experience in Corporate IT environment
• Experience in managing global platform
• Deep knowledge of Microsoft Stack, in particular data modelling and BI application and Power BI platform
• Definition and ownership of a service portfolio as a product owner or team leader
• Having driven global strategic adoption and change in organizations
• Experience in managing complex stakeholder relationships in a corpo-rate environment while acting as a change advocate or project manager
• Experience in BI strategy and Architecture disciplines
• Ability to demonstrate related experience working with leading analytical technologies, vendors, and implementation partners
• Executive communications, stakeholder and change management
• Knowledge of integration technologies, patterns, and strategies
• Solid people management skills