IDFC FIRST BankEmployer profile

Investigation Manager-RCU

Location not specified · Experience not specified

Experience: Experience not specified
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 13 May 24

About this role

Job Purpose

The role holder has the responsibility of investigating unauthorized electronic banking transactions disputed by customers. The role holder is expected to proactively manage deadlines and processes for ensuring work products of the highest standards.

Roles & Responsibilities

Manage investigations and deliver on quality investigation report
Maintain trackers for all assigned activity and timely publish data with Supervisor
Communicate / Follow-up with peer banks / merchants' recovery of disputed transactions
Identify and highlight control / process lapses in the existing operations
Identify emerging fraud trends and recommend mitigants.
Provide statistical analyses of both on-going and completed investigations

Technical Skills: Fraud investigation and monitoring tools

Qualifications

Graduate: bachelor's in commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any others

Post Graduation: Finance / Marketing / Operations /

Skills

Legal