Accenture in IndiaEmployer profile
Infra Tech Support Practitioner
Location not specified · 3–83.3 yrs
Experience- 3–83.3 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Nov 21
About this role
Project Role : Infra Tech Support PractitionerProject Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : Bench Tagging
Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve troubleshooting and resolving critical incidents related to the configured services running on various platforms. Roles & Responsibilities: - Provide L1 and L2/ basic and intermediate level troubleshooting for hardware/software support and implement technology at the operating system-level across all server and network areas. - Resolve critical incidents related to the configured services running on various platforms. - Collaborate with cross-functional teams to ensure timely resolution of incidents and problems. - Maintain accurate and timely incident records and documentation. Professional & Technical Skills: - Must To Have Skills: Strong experience in Critical Incident Management. - Good To Have Skills: Experience in hardware/software support and implementing technology at the operating system-level across all server and network areas. - Experience in maintaining accurate and timely incident records and documentation. - Experience in collaborating with cross-functional teams to ensure timely resolution of incidents and problems. - Experience in troubleshooting and resolving critical incidents related to the configured services running on various platforms. Additional Information: - The candidate should have a minimum of 3 years of experience in Critical Incident Management. - This position is based at our Indore office.
Bench Tagging