Accenture in IndiaEmployer profile

Infra Tech Support Practitioner

Location not specified · 2–83.3 yrs

Experience: 2–83.3 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 11 Sept 20

About this role

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills : Oracle Database Administration

Good to have skills : Oracle Database Architecture

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : Bachelors degree

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have Skills : Oracle Database Administration Good to Have Skills : Oracle Database Architecture Job Requirements : Key Responsibilities : 1Respond to user/client escalations and engage functional escalation and Management escalation as required2 Manage requests incidents on ITSM tool3 Implement the changes as applicable, test the changes and handover to customer4 Prompt handling of all /incidents/problems/SRs in order to minimize the impact of incidents upon client end service quality5 Required for easy transition into role and join on-call group which is high priority6 Consequently identifies opportunities to improve operations Technical Experience : 1 Good knowledge on MySQL, DB2, Microsoft Azure Databases Infrastructure, PostgreSQL Administration,MongoDB Administration etc 2 Database Backup and Recovery 3 Optimizing data warehouse, lake and other storage. 4 Hands on experience on Microsoft SQL Server Database servers and Oracle DB servers 5 Good knowledge on Specialized Data Handling and Implementing data policies, procedures, standards and Capacity planning. Professional Attributes : Good communication skill, Leadership skills, team handling skills, team building, analytical skills and good presentation skills and ability to work independently Educational Qualification: Bachelors degree Additional Info : Willing to work in 24/7 support rotational shifts

Bachelors degree

Skills

Information Technology