Accenture in IndiaEmployer profile
Infra Tech Support Practitioner
Location not specified · 9–83.3 yrs
Experience- 9–83.3 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 11 Sept 20
About this role
Project Role : Infra Tech Support PractitionerProject Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Software Defined Network and Operations
Good to have skills : Network Infrastructures
Minimum 9 Year(s) Of Experience Is Required
Educational Qualification : Bachelors degree
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have Skills : Software Defined Network and Operations, SSI: NON SSI: Good to Have Skills :SSI: Network Infrastructures NON SSI : Job Requirements : Key Responsibilities : 1Respond to user/client escalations and engage functional escalation and Management escalation as required2 Manage requests incidents on ITSM tool3 Implement the changes as applicable, test the changes and handover to customer4 Prompt handling of all /incidents/problems/SRs in order to minimize the impact of incidents upon client end service quality5 Required for easy transition into role and join on-call group which is high priority6 Consequently identifies opportunities to improve operations Technical Experience : 1 Must have good hands on experience on TCP dump and packet analysis for network troubleshooting 2 Must have in depth knowledge of TCP/IP reference model 3 Good understanding on Datacenter architecture, Cabling and Patch panels 4 Good documentation and communication skills 5Good Knowledge on Network Monitoring tools like SolarWinds Orion and Cisco Prime 6 Hands on troubleshooting skills in Cisco routers, Cisco Nexus Switches, Voice and Wireless Devices Installation and Configuration on Cisc Professional Attributes : Good communication skill, Leadership skills, team handling skills, team building, analytical skills and good presentation skills and ability to work independently Educational Qualification: Bachelors degree Additional Info : Willing to work in 24/7 support rotational shifts
Bachelors degree