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Accenture in IndiaEmployer profile

HR Service Delivery Associate - HR Operations

Location not specified · 3–83.3 yrs

Experience
3–83.3 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
14 May 35

About this role

Skill required: HR Operations - Employee Relations Process Design

Designation: Management Level - Associate

Job Location: Bengaluru

Qualifications: Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

  

What would you do?

This role provides client services for Service Centre / Query Management Team to ensure tasks are completed correctly and resource efficiencies are maintained, works closely with Delivery Service Management to identify and escalate client issues; obtains and confirms pending information / documentation, and adds and amends transaction information to client/systems responding to changes (via e-mail / telephone) so as to maintain a current visible HR records for the client. You will be working as a part of HR Operations team which is responsible for providing backend HR services to business operations. HR operations and operational HR services, include administrative services, job analysis, and employee relationship management. In Employee Relations Process Design you will be designing processes for managing employer-employee relationships in the workplace.

What are we looking for?

  • Adaptable and flexible
  • Ability to perform under pressure
  • Detail orientation
  • Problem-solving skills
  • Ability to establish strong client relationship
  • "
  • Knowledge of Service Centre / Query Management Processes.
  • Strong command on written and verbal English language
  • Knowledge of MS Office/Excel Skills would be a plus
  • Knowledge of Successfactors would be a plus" Bachelor’s degree (Any discipline)
  • 1 - 2 yrs. business experience with Service Centre / Query Management background
  • Exposure to BPO industry
  • "
  • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting.
  • Resilient and able to work under pressure
  • Organization & prioritisation skills to deliver as per deadlines
  • Attention to detail & quality driven – in communications and all system transactions
  • Demonstrate high levels of confidentiality
  • Team Work & collaboration
  • Multi-cultural awareness
  • Flexibile to work in Shifts"

    • Roles And Responsibilities

    "

  • Read, understand and analyze client process as per the business rules.
  • Execute full range o

    • Any Graduation

    Skills

    Human Resources
    HR Service Delivery Associate - HR OperationsNot disclosed