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GMR GroupEmployer profile

Head - F&B and Services - 10819

Location not specified · 10–12 yrs

Experience
10–12 yrs
Salary
Not disclosed
Location
Location not specified
Work mode
Not specified
Job type
Full-time
Apply by
Closing date not listed
Posted
12 Sept 27

About this role

Job Purpose

The job requirement is to develop & manage the right category mix of F&B , Services portfolio at the Airport to cater to the needs of Airport passenger. Create an environment which enhances Passenger experience thereby gaining the greatest commercial potential and the highest possible revenue per passenger. F&B, Services contribute to almost 55% to the Non-Aero Revenues and 20% of the Airport Revenues. These are a significant part of Airport Revenues for attaining sustainable growth and achieving the budgeted EBITDA

Drive Revenues through existing Business Partners and Lead Business Development initiatives across The Services Portfolio ( Fixed Accounts, Forex, Parking and Ground Transportation ). This is a critical vertical Head Role responsible for management of both JV and non JV partners.

ORGANISATION CHART

Key Accountabilities

 Accountabilities Key Performance Indicators

Sales Revenue & Income from Fixed Accounts ATV, penetration, SPP and Income in Rs.

Sales Revenue & Income from Forex Business ATV, penetration, SPP and Income in Rs.

Sales Revenue & Income from Parking Business ATV, penetration, SPP and Income in Rs.

Sales Revenue & Income from Ground Transporation Business ATV, penetration, SPP and Income in Rs.

Sales Revenue & Income from Ground Transporation Business

Effective Concessionaire management, issue resolution and Business Development

Concessionaire Survey Score

% of accounts on-board quarterly

EXTERNAL INTERACTIONS

Concessionaire Brands : CEO’s, Operations Head, Brand Head, Store Head

Bureau of Civil Aviation Security (BCAS)

INTERNAL INTERACTIONS

Terminal Operations

Legal

P&E (Project & Engineering) , Finishes Team

I.T

Security

FINANCIAL DIMENSIONS

  • Annual Operating Plan(AOP) : Sales of Rs 500 cr
  • Below Line Improvement Plan (BLIP)
  • Daily Sales Outstanding (DSO)


Other Dimensions

  • Direct Reports – 2
  • No. of Retail Outlets managed
  • No. of Retail Outlets Opened
  • No. of Concessionaire managed


Education Qualifications

Post Graduate Degree/ Diploma in Management

Relevant Experience

  • 10-12 years of experience with at least 5 years’ experience in Retail/ Channel Management function at Regional/ National level


COMPETENCIES

  • Capability Building
  • Strategic Orientation
  • Social Awareness
  • Entrepreneurship
  • Execution & Results
  • Teamwork & Interpersonal influence
  • Problem Solving & Analytical Thinking
  • Planning & Decision Making
  • Personal Effectiveness
  • Stakeholder Focus
  • Networking

Skills

Management and Manufacturing
Head - F&B and Services - 10819Not disclosed