WiproEmployer profile
Group Lead
Location not specified · Experience not specified
Experience- Experience not specified
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 14 May 30
About this role
Good Interpersonal & people management skills with good problem solving approach.Need to handle a span size of 50 -75 HC
GIS, OSM (Open Street Mapping ) is must, Navigational Projetcs, QGIS Experience is as advantage
Excellent analytical skills for MIS, number crunching & reporting to internal & external customers, problem-solving, decision-making & management skills
Excellent verbal & written communication & presentation skills
Roles & Responsibilities:
"Responsible for the end-to-end operations delivery
Acts as an interface between the client team and operations delivery team for any day-to-day issues in operations
Ensure adherence to SLAs, meeting Customer OKRs on Productivity, Quality, Utilization etc... and improve operational performance
Identify process improvement areas and take initiatives to improve operational metrics like productivity, quality, TAT, etc
Provide coaching and feedback to team members to enable them to improve their performance
Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements
Drive reward and recognition activity on the floor
Client management and drive client feedback
Ensure compliance with internal policies and procedures, external regulations and information security standards
Create a workforce requirement plan for the engagement when the team is growing and future business is expected
Hold appraisal for the Process leaders and Team leaders in the Hierarchy .
Drive people initiatives, Ideations, and Projects by team or by customers
Monitor and drive Revenue management for the process
Meetiing the SLA of Attrition, Shrinkage etc...
"
Geographic Information Systems(Maps)