WiproEmployer profile
Group Lead
Location not specified · 3–5 yrs
Experience- 3–5 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Jan 26
About this role
3-5 years of experience with minimum 2-3 yrs of experience in Supervisory positionBPO exp required
Good Communication Skills
Strong Governance
Agility
Roles & Responsibilities:
- SLA Management
- Management of daily activities of a team size of 20-25 analysts
- Ensures achievement of all system, team and individual Customer Service goals and standards
- Superior communication (oral, written), presentation, and interpersonal skills
- Manages Key performance indicators
- Ability to plan, prioritize, organize and communicate with client
- Responsible for administrative aspects including reporting
Graduates with industry experience
Geographic Information Systems(Maps)