WiproEmployer profile
Group Lead
Location not specified · 3–5 yrs
Experience- 3–5 yrs
Salary- Not disclosed
Location- Location not specified
- Work mode
- Not specified
- Job type
- Full-time
Apply by- Closing date not listed
- Posted
- 12 Jan 8
About this role
3-5 years of experience with minimum 2-3 yrs of experience in Supervisory positionRoles & Responsibilities:
- Management of daily activities of a team size of 20-25 analysts
- Experience in Data Analyst experience
- Ensures achievement of all process, team and individual Customer Service goals and standards
- Manages Key performance indicators
- Maintain complete knowledge of all service tasks and programs
- Responsible for administrative aspects including reporting
- Superior communication (oral, written), presentation, and interpersonal skills
- Demonstrated ability to develop and implement process enhancements including technology and performance
- Ability to plan, prioritize, organize and communicate with client
- Able to drive weekly meetings, enagege with customer on SLA
- Experienced in goal-setting (defining and prioritizing specific, driving objectives)
Qualifications:
Graduates with industry experience
Geographic Information Systems(Maps)