Financial Services sector (CRM)

About this role

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Microsoft

Management Level
Senior Manager

Job Description & Summary
A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC’s value proposition of “strategy led and technology enabled”, by aligning our Consulting Solutions’ industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.


PWC
At PwC we are focused on delivering sustained outcomes which make a difference. Our approach
embodies who we are: a community of solvers coming together in unexpected ways to deliver sustained
outcomes for organizations, their customers, stakeholders and communities, which make a positive and
enduring impact right across the value chain. Our formula is simple: we deliver bold ideas, solutions
which are human-led and tech-powered and meaningful experiences which deliver real-life results.
You will work in a highly collaborative environment with leading companies across industries and
delivering sustained outcomes that will create value not only for our clients but for the communities we
live in and the world at large.

About the Role – Associate Director – Financial Services sector (CRM) & Digital Transformation
You would be part of the Microsoft Competency Consulting & Pre-Sales team at PwC Consulting,
advising IT and business leaders on cloud-enabled innovation and business transformation initiatives in
the Financial Services domain. At PwC Consulting, we work with leading Financial Services sector
companies and help them realize their digital transformation objectives. You will work on topics related
to Digital Transformation strategy, Supply Chain Optimization, Finance, Manufacturing for some of our
large customers in the Financial sectors. As an Associate Director, your role would be to bring in
excellent technology consulting skills with relevant domain knowledge in the Financial Services sector
(CRM) space.

You will…
 Work on consulting engagements as part of Microsoft Competency Consulting and Pre-Sales
team and deliver transformation projects in the Manufacturing Segment.
 Demonstrate deep practice knowledge in Cloud including the following-
o Work with the PwC’s Financial Services sector (CRM), business strategy and customer IT
teams
o Work with PwC’s Financial Services competency leads to develop CoE(Center of
Excellence) service catalogs across various consulting and Industry solution offerings and
proactively contributes to creating new consulting assets and IPs.

Your experience and know how matters.
 An Engineering degree, with preferably an MBA, with 9 to 12 years of experience within
consulting domain in Tier 1 and GSI firms.
 9+ Years of Experience in delivering ERP & CRM solutions to Financial Services Segment
 Experience of delivering projects on leading ERP & CRM solutions like Dynamics 365 F&O, SAP
Dynamics 365 CRM, SDFDC in the Financial Services sector Segment
 Impactful client presentation capabilities, strong problem-solving skills and story-telling
techniques.

 Excellent communication, presentation and facilitation skills (ideally in critical political
environments)
 Aptitude for critical and analytical thinking as well as the capacity to accept out-of-the box
solutions
 Ability to synthesis and translate complex technical aspects into business terms and define from
business objectives and constraints complex technical solutions
 Autonomous, positive thinker, highly flexible and willing to work independently as well as part
of a team
 A consistently high achiever marked by perseverance, humility and a positive outlook in the face
of challenges
 Adapt and function effectively in a fast-paced, dynamic environment while working under
deadlines.
 Take initiative, drive results and take on increasing levels of responsibility

Mandatory Skills: D365 CRM
Preferred Skills: D365 CRM
Years of Experience: 9-12
Qualifications: BE/B.Tech

Required Skills
Customer Relationship Management (CRM), Microsoft Dynamics 365 Customer Relationship Management (CRM)

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date