DeloitteEmployer profile

Executive Manager - Client Account Management (CAM) - Hyderabad

Location not specified · 12–16 yrs

Experience: 12–16 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Jan 11

About this role

Position Summary

Executive Manager – Client Account Manager - Deloitte Support Services India Private Limited

Deloitte NSE is currently recruiting for a Client Account Management (CAM) Executive Manager role in USI - to lead core marketing services and account business development functions. This position will report to the client relationship manager (CRE) & Lead business partners and is a critical part of the Account management Team. The CAM manager is directly responsible for shaping vision, strategy, objectives, and Key Performance Indicators (KPIs) for each of the accounts as well as ensuring a high level of service. The manager will work collaboratively with leadership and business development professionals on key projects to ensure coordination, appropriate leveraging of resources, consistency of approach and effective execution. The CAM manager will work closely with the CRE and LCSP of the acount to establish priorities, set strategic direction and will coordinate efforts among each of the functional areas for which they are responsible. The manager will also work with business development team members to enable the maximum level of collaboration and resource allocation.

Work you’ll do

As a part of Client Account Management (CAM) team, you will be responsible for driving and supporting strategic relationships for sales enablement activities and assist in the establishment of governance and support required to maximize the focus on these clients. The role is expected to work closely with the senior leadership team across the offices in the region. This will entail providing advice, guidance and support to the Client Lead Partners, Client Service Teams and senior leadership team in the region, acting as a Clients & Industries ambassador for the Practice Senior Partner. This will include, leveraging the regional marketing team, national campaigns and client relationship development assets to grow, retain and target specific largest and most influential accounts, support on their most pressing account challenges and opportunities through a spectrum of offerings ranging from strategy design to rollout and implementation

As an Executive Manager within this area, you will have responsibility for:

Evolve the NSE BSO GROWTH CAM Organization

Grow value : Work as part of CAM team and develop and execute strategy aligned with broader Deloitte NSE BSO Growth team strategy. This strategy should evolve the shared services team to deliver maximum value to our clients and accounts effectively and efficiently, utilizing and adhering to leading practices and standards
Enhance insights: Provide consistent opportunities for team members to learn account-leading practices; equip the team to deliver the highest quality within expected times that creates value for account teams

Develop Our People and Our Community

Build and inspire a culture of excellence: Provide deep subject matter orientation, underpinned by effective and efficient tools and processes
Create community: Bring team together as well as other enabling areas professionals and facilitate collaboration and leading practice sharing
Build a team of leaders: Focus leadership development from within the team
Be a leader to each shared services team member: Help all our team members maximize their talents and strengths, development areas, goals and aspirations; work with all team members to address their needs (performance management, flexible working, leaves of absence, etc.)
Own the Talent lifecycle: Recruitment – Learning and Development – Performance Management and Recognition – Promotion and Career Progression

Account management : As an Client Account Manager, the CAM – Executive Manager, is responsible to manage and govern the developments in the account(s) She/he will;

Overall responsible for the end-to-end life cycle of requests including assignment of tasks, quality checks, and delivery of activities & projects. Adherence to SLAs on quality, TATs and negotiated deadlines
Enable and drive the development of account plans, embedding best practice account management principles, including organizing & coordinating of account workshops
Developing strong relationships with account leadership team and stakeholders across the firm to help drive initiatives which are directly aligned to the growth of the account
Identify opportunities to support and broaden client relationship and to help drive revenue growth
Support in embedding client feedback programmes and engagement reviews, and lead this for the region. Ensure actions are taken to address feedback and champion the client perspective and experience

Strategy:

Support in developing and implementing the account short and long term strategy to drive revenue growth, strengthen relationships and networks and raise market/brand profile.
Understand the strategic business issues, provide advice, influencing, challenging, and inspiring account team members
Provide strategic support for growth of the regional technology hub and private markets propositions.

Plan and help in achieving account’s priorities:

Contribute to development of planning process for the region based on geographical knowledge and experience of working with large organisations in the region.
Work to embed, deliver and track impact of the plan to deliver a return on investment and convey Deloitte’s purpose and brand values in the marketplace, creating eminence and optimal brand positioning.
Service Portfolio and Strategic Account Performance.

Pursuits & bids management:

Provide support on pursuits and manage bid life-cycle by drawing on wider firm expertise and collateral to bring innovative ideas to help teams build a proposition to differentiate Deloitte.
Track & maintain bids repository and ensure timely submission.
Report on win / losses / abandoned rates.

Secondary research & market intelligence:

Demonstrate a deep understanding of the account / industry / market.
Equip partners and practitioners with research data & insights to have more impactful conversations with clients, influencers, and referrers.
Using your in-depth account and market knowledge become a ‘trusted advisor’ for senior client stakeholders and wider support team.
Raising the team’s profile through the development of high quality, engaging thought leadership content.
Manage results in projects following the best practices in project and time management, while adhering to quality guidelines always.

Team & process management

Execute change management including communications, stakeholder management, change workshops, risk assessment, and mitigation
Manage escalations and seek leadership help in planning and executing performance enhancement plans.
Coach members in the team on skills like leadership development, coaching and other skills as identified during the career journey.
Manage the overall process of performance management for the team span including quarterly feedback, performance check-in, ratings, and Rewards and Recognitions.
Conducts Talent Review meetings by identifying growth opportunities for team members and presenting their narratives to the leadership.
Ensure SLA, SOPs, Training documents are maintained and updated with regular frequency

Quality Control

Owns quality review processes to ensure all deliverables meet the agreed quality standards.
Ensure the team meets set standards of quality and timelines.
Provides real-time, honest, and actionable feedback to the coaches and team members who have contributed to the service delivery.

Work Location: Hyderabad

Shift Timings: 11 AM to 8 PM | 2 PM to 11 PM

The Team

NSE CAM team drives the key client programme with a focus on the priority clients and to support the Clients & Industries Lead in the region with the development and delivery of the regional plan. This is an internal business development team, supporting the business to be successful and focused in the market. The team uses exclusive sources, specialized research skills and industry expertise to develop insightful reports delivering significant value to their customers across Deloitte’s global network.

Your professional experience required:

MBA and/or Masters (full time) and a work experience of 12-16 years, including at least four years’ experience in account management, marketing or business development field and people management
Exceptional attention to details, project ownership, and strong track record of executing high-impact projects and initiatives
Understanding of business operations and ability to plan, prioritise, multitask, and manage a significant workload under pressure with excellent attention to detail
Exceptional stakeholder management and relationship building skills to drive business growth and awareness of the team internally
Lead and manager a team of Managers and Assistant Manager with a span of 10-15 members
Proactive and willing to go the extra mile
Ability to connect financial metrics with operational activities
Experience in cross-selling/up-selling research solutions
Excellent business writing, report writing, and communication skills - ability to cultivate trusted advisor working relationships with practitioners, business unit team members and the wider account management function
Proficiency in MS Office – MS Word, Excel & PowerPoint
Research skills and familiarity with various research tools (Bloomberg, D&B, OneSource) would be a plus.
Ability to gain immediate credibility with junior staff and the trust of all staff and key stakeholders
Individual contributor – Self-starter, with self-learning and thirst for self-development.

How You’ll Grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.

Our purpose

Deloitte’s purpose is to make an impact that matters for our clients, our people, and in our communities. We are creating trust and confidence in a more equitable society. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. We are focusing our collective efforts to advance sustainability, equity, and trust that come to life through our core commitments. Learn more about Deloitte's purpose, commitments, and impact.

Professional development

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

Requisition code: 185935

Skills

Sales and Business Development