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Project Role :Network Operations Representative
Project Role Description :Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.
Management Level :10
Work Experience :4-6 years
Work location :Coimbatore
Must Have Skills :
Good To Have Skills :
Job Requirements :
Key Responsibilities : A: Responsible for incident troubleshooting and resolution by actively working with customers located globally B: Troubleshoot the issue by following the workflow defined in the process on the C: knowledge based on customers submitted requests D: Handle incoming calls related to network issues, work with internal team, identify the issue, collaborate closely with customers, clients team and vendors to address the issue to ensure fast resolution and high customer satisfaction
Technical Experience : A: 4 years in IT service delivery and handled multiple customer environmentsB: Significant experience in troubleshooting network issues, end-to-end and user reported issuesC: Significant experience of routing and switching protocols CCNP preferredD: Significant experience in network operation, migration, and engineeringE: Significant experience with network technologies, including Cisco, HP, Palo Alto, Aruba at least 2 of theseF: Good knowledge and hands-on experience of switching protocol
Professional Attributes : A: Good verbal and written communication skills to connect with customers at varying levels of the organization B: Ability to operate independently and make decisions with little direct supervision
Educational Qualification : A: 15 years of full-time education
Additional Information : A: Should be open to work in shiftsB: Location flex: Only for coimbatore Location
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