Engineering Operations - Technical Project Manager - Manager

About this role

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Manager

Job Description & Summary
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Managed Services team is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Develop new skills outside of comfort zone.


• Act to resolve issues which prevent the team working effectively.


• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.


• Analyse complex ideas or proposals and build a range of meaningful recommendations.


• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.


• Address sub-standard work or work that does not meet firm's/client's expectations.


• Use data and insights to inform conclusions and support decision-making.


• Develop a point of view on key global trends, and how they impact clients.


• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.


• Simplify complex messages, highlighting and summarising key points.


• Uphold the firm's code of ethics and business conduct.

• Manage the delivery of application development project with high quality, including defining, providing analysis, design and development of new features, releasing, deployment, implementation, and post-implementation services.
• Work with client stakeholders to manage demand, resource planning, and timely onboarding of project resources.
• Design and implement solution for application development engagements including, but not limited to agile delivery, process improvements, quality, automation, technical solution, continuous improvements, and innovation.
• Maintain traceability of software requirements (including design, architecture, and testing) and infrastructure requirements.
• Drive technical design and architecture discussions across cross-functional teams.
• Drive agile ceremonies and work closely with the engineering team and clients on backlog grooming, estimation, sprint planning, release planning, testing, release, and retrospective sessions.
• Drive automation of build and deployment using modern DevSecOps processes, CI/CD, and toolchains
• Drive transformation of traditional process and tools to agile processes and tools to ensure timely and high-quality delivery of projects based on iterative, feedback-loop based development paradigms.
• Work with client and establish best practices, standardized processes, frameworks and tools across projects.
• Design and implement repeatable & predictable processes for initiation, tracking, governance, review, and delivery of projects.
• Manage and recommend best practices in the release management process including planning, scheduling, and managing releases across environments.
• Build a culture of continuous improvement and data-driven decision-making.
• Establish communication and cadences with various stakeholders, conducting -hoc meetings with internal and external stakeholders to report status, manage risks, dependencies, and escalations.
• Track, report and manage service levels such as schedule variance, cost variance, defect leakage, defect escape rate, deliverable variance etc.,
• Developing and implementing processes for collecting data from clients on their satisfaction with service delivery.
• Drive innovation and continuous service improvements that drives value to the firm, clients, and associates.
• Monitor engagement budget, schedule, quality, and cost.
• People development and coaching, high performance leadership and motivation of team members
• Drive Organizational culture development, including encouraging employee contributions fostering respect and support of all types of individuals.
  

• Bachelor’s or master’s degree in computer science, Engineering, or a related field.
• 10-14 years of experience with following skillsets
  • Advanced knowledge of the full life cycle of agile project development.
  • Experience in managing large client engagement, delivery management, Change/release management, Demand Management, and service level management.
  • Experience in driving agile ceremonies, estimation, lean project delivery, software engineering, integration, testing, and deployment.
  • Experience working with cross functional teams.
  • Experience implementing modern engineering practices like Agile, Scrum, Kanban, SAFe, POD based delivery, behavior-driven development (BDD), Test Driven Development (TDD) etc.,
  • Experience working in engineering tools such as Jira, DevOps, Continuous Integration and Continuous Deployment tools.
  • Experience in driving strategy, agile project delivery, automation, and execution in a hybrid landscape, including ERPs, custom applications, integrations, and cloud systems.
  • Familiarity with CI/CD pipelines and tools like Jenkins or Azure DevOps.
  • Experience working in Cloud and DevOps environment, preferably in Azure or Hybrid cloud.
  • Possess effective communication and stakeholder management skills.
  • Must possess strong problem-solving and troubleshooting skills.

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date