Engineering Operations -Mortgage Systems Technical Support Analyst (Dot Net) - Specialist

About this role

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Specialist

Job Description & Summary
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Solutioning Center of Excellence within the Managed Services Platform will provide you direct interaction with senior leadership and other key stakeholders. You will work with cross-functional teams to execute on priority growth initiatives within this fast-growing platform.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Specialist, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Conduct self in a professional manner and take responsibility for work and commitments.
• Flex approach to meet the changing needs of teams and clients.
• Identify and make suggestions for efficiencies and improvements when performing work.
• Take action to stay current with new and evolving technology.
• Use tools, techniques and firm standard methodologies to support research, analysis and problem solving.
• Handle, manipulate and analyse data and information responsibly.
• Communicate with empathy and adapt communication style to meet the needs of the situation and audience.
• Manage expectations of stakeholders effectively.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.
  
  
  

• Trouble shooting and resolution of .NET based application incidents, bug fixes, enhancements, and provide “how-to” assistance to end users.
• Perform triaging, resolve tickets, and manage SLAs by implement break-fixes.
• Perform routine maintenance, enhancements for, and tuning of .NET applications.
• Assist users in transferring data, creating reports and perform data requests.
• Manage systems integrations to/from the application and assist in data transfers.
• Understand complex customization and business process and implement scalable solutions in cloud or hybrid environments.
• Implement permanent solution by performing Root Cause Analysis (RCA) of the incidents.
• Review existing solutions, identify opportunities for continuous improvements, and perform enhancements to systems, including enhancing system performance in On-prem and Cloud environments.
• Collaborate and work with business and cross-functional teams to identify & implement effective solutions that automates and optimizes technical performance and business processes.
• Must be willing to work in shifts, provide hand-over to global teams, and provide on-call support during off-business hours.
  

• Technology proficient in C#/.Net, ASP.NET, SQL, JavaScript, HTML5, CSS
• Experience working in Cloud-native application development and maintenance (Azure)
• Knowledge of working in CI/CD, build automation tools, application integrations and Git.
• Experience working in Managed services environment providing application support, with strong knowledge on IT Service Management (ITSM) process including incident, request, and problem management.
• Knowledge of Web Services integration (REST, WSDL/SOAP, XML, JSON) is a plus.
• Experience on any monitoring tool like Splunk, Dynatrace or other application performance tools is a plus.
• Good understanding of the finance, mortgage and legal applications is a plus.

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date
January 31, 2024