Engineering Operations - Mortgage Systems Support Lead (Dot Net) - Associate

About this role

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Associate

Job Description & Summary
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Solutioning Center of Excellence within the Managed Services Platform will provide you direct interaction with senior leadership and other key stakeholders. You will work with cross-functional teams to execute on priority growth initiatives within this fast-growing platform.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Invite and give in the moment feedback in a constructive manner.
• Share and collaborate effectively with others.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Handle, manipulate and analyse data and information responsibly.
• Follow risk management and compliance procedures.
• Keep up-to-date with developments in area of specialism.
• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
• Build and maintain an internal and external network.
• Seek opportunities to learn about how PwC works as a global network of firms.
• Uphold the firm's code of ethics and business conduct.
  
  
  
  

• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.
• Implement permanent solution by performing Root Cause Analysis (RCA) of the incidents.
• Review existing solutions, identify opportunities for continuous improvements, and perform enhancements to systems.
• Understand .NET & Cloud systems architecture with high customization and complex business process and recommend/implement scalable solutions.
• Manage systems integrations to/from the application and assist in data transfers.
• Work with infrastructure team to ensure the public cloud environment is tuned to optimum efficiency.
• Manage SLAs and guide the team to triage, identify and recommend technical solutions for fixing issues and enhancements.
• Collaborate and work with business and cross-functional teams to identify & implement effective solutions that automates and optimizes system performance and business processes, including scaling cloud-native applications.
• Must be willing to work in shifts, provide hand-over to global teams, and provide on-call support during off-business hours.
  
  

• Technology proficient in C#/.Net, ASP.NET, SQL, JavaScript, HTML5, CSS
• Experience working in Cloud-native application development and maintenance (Azure)
• Knowledge of Web Services integration (REST, WSDL/SOAP, XML, JSON)
• Knowledge of working in CI/CD, build automation tools, and Git.
• Experience working in Managed services environment providing application support, with strong knowledge on IT Service Management (ITSM) process including incident, request, and problem management.
• Experience working with cross functional teams.
• Experience working in a hybrid and multi-cloud environment is a plus.
• Good understanding of the finance, mortgage and legal applications is a plus.

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date
January 31, 2024