Engineering Operations -Finance Technical Support Analyst (MetaViewer) - Associate

About this role

Line of Service
Advisory

Industry/Sector
Not Applicable

Specialism
Managed Services

Management Level
Associate

Job Description & Summary
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Our Solutioning Center of Excellence within the Managed Services Platform will provide you direct interaction with senior leadership and other key stakeholders. You will work with cross-functional teams to execute on priority growth initiatives within this fast-growing platform.


To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Invite and give in the moment feedback in a constructive manner.
• Share and collaborate effectively with others.
• Identify and make suggestions for improvements when problems and/or opportunities arise.
• Handle, manipulate and analyse data and information responsibly.
• Follow risk management and compliance procedures.
• Keep up-to-date with developments in area of specialism.
• Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
• Build and maintain an internal and external network.
• Seek opportunities to learn about how PwC works as a global network of firms.
• Uphold the firm's code of ethics and business conduct.
  
  
  

• Responsible for assisting in the administration and processes for a particular AP workflow application, Metaviewer.
• Work with end users to assist in issues that may arise in using the application such as configuring the application to recognize vendors and the invoices that they send to the company via an electronic workflow, the creation of users and other administrative tasks.
• Perform triaging, resolve tickets, and manage SLAs by implement break-fixes.
• Implement permanent solution by performing Root Cause Analysis (RCA) of the incidents.
• Review existing solutions, identify opportunities for continuous improvements, and perform enhancements to systems.
• Document processes, propose modifications and work with a small team of application administrators.
• Must be willing to work in shifts, provide hand-over to global teams, and provide on-call support during off-business hours.
  

• Experience working with Accounts Payable (AP) and Invoice Processing administration and processes using Metaviewer.
• Should be familiar with MS Office Suite and have some SQL background to run queries.
• Experience working in Managed services environment providing application support, with strong knowledge on IT Service Management (ITSM) process including incident, request, and problem management.
• Experience working with cross functional teams.
• Experience with Accounts Payable high volume vendor invoice processing is a plus.
• JDE Edwards knowledge is a plus.

Desired Languages (If blank, desired languages not specified)

Travel Requirements
Not Specified

Available for Work Visa Sponsorship?
No

Government Clearance Required?
No

Job Posting End Date
January 31, 2024