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Director, Enforcement and Operations, YouTube Trust and Safety

Location not specified · 15–83.3 yrs

Experience: 15–83.3 yrs
Salary: Not disclosed
Location: Location not specified
Work mode: Not specified
Job type: Full-time
Apply by: Closing date not listed
Posted: 12 Jun 36

About this role

Minimum qualifications:

15 years of experience in internet services, process improvement, or customer support.
10 years of experience managing individuals, managers, and teams, and coaching and developing a team.
10 years of experience delivering global operations against core metrics, identifying and executing process improvements in business operations, support operations, or management consulting roles.
Experience with executive communication, and influencing and building cross-functional relationships.
Experience using data to drive strategy and business action.
Ability to work non-standard work weeks as escalations require.

Preferred qualifications:

Advanced degree in related field (i.e., general business, operations management, analytical, technical).
Experience or interest in content policy or anti-abuse operations.
Ability to work in a rapidly-changing industry and manage ambiguity while minimizing uncertainty through quantitative insights.

About the jobAt Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

Lead, grow, and motivate teams to deliver excellent core operations while managing complex customer, press, regulator, and executive escalations.
Manage escalations with fast turn-around time, provide data and content driven insights, and implement solutions. Provide timely and clear updates to executives. Deliver operational performance across all aspects of vertical management to ensure platform safety and effective enforcement of YouTube's Community Guidelines.
Develop relationships with key cross-functional partners to help develop and launch new products and policies that impact the market.
Offer subject matter expertise on policy, product, and enforcement issues and advise cross-functional partners on key decisions.
Oversee talent acquisition and retention, performance management, and team goals, and deliverables for the organization. Contribute to the Leadership team as an advocate of team culture and steward of core YouTube Trust and Safety values.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

Skills

Legal and Public Relations