Developer

About this role

• Provide timely and effective technical support for Tririga applications in a production environment.
• Investigate and resolve issues related to Tririga modules, configurations, and integrations.
• Collaborate with business users to understand their requirements and address any system-related concerns.
• Analyze production incidents, identify root causes, and implement corrective actions.
• Escalate critical issues to appropriate teams and follow up until resolution.
• Maintain detailed documentation of resolved issues and solutions.
• Night Shift Production support available to address production issues during Onsite business hours.
• Monitor Tririga system performance, identify bottlenecks, and optimize configurations.
• Apply patches, updates, and enhancements as needed.
• Collaborate with developers, business analysts, and other stakeholders to improve system functionality.
• Minimum 1-5 years of hands-on experience in Tririga development and production support.
• Strong technical knowledge of Tririga Builder Tools, application setup, and report development.
• Familiarity with Tririga Lease Modules is essential.
• Excellent communication skills and ability to work in a team-oriented environment.
• Added advantage if the Knowledge of SQL, Java, or other relevant programming languages. Also, Certification in Tririga or related technologies is a plus.
  
  

• Instrumental in understanding the requirements and design of the product/ software
• Develop software solutions by studying information needs, studying systems flow, data usage and work processes
• Investigating problem areas followed by the software development life cycle
• Facilitate root cause analysis of the system issues and problem statement
• Identify ideas to improve system performance and impact availability
• Analyze client requirements and convert requirements to feasible design
• Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
• Conferring with project managers to obtain information on software capabilities
• Perform coding and ensure optimal software/ module development
• Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software
• Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
• Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
• Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
• Ensuring that code is error free or has no bugs and test failure
• Preparing reports on programming project specifications, activities and status
• Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
• Compile timely, comprehensive and accurate documentation and reports as requested
• Coordinating with the team on daily project status and progress and documenting it
• Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders
• Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
• Capturing all the requirements and clarifications from the client for better quality work
• Taking feedback on the regular basis to ensure smooth and on time delivery
• Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
• Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code
• Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
• Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
• Timely Response to customer requests and no instances of complaints either internally or externally
  

• Functional Competencies/ Skill
• Leveraging Technology - Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization - Competent
• Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk - Expert
• Technical knowledge - knowledge of various programming languages, tools, quality management standards and processes - Expert
  

• Behavioral Competencies
• Formulation & Prioritization
• Innovation
• Managing Complexity
• Execution Excellence
• Passion for Results
  
  
Deliver

No.Performance ParameterMeasure1.Continuous Integration, Deployment & Monitoring of Software100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan2.Quality & CSAT

On-Time Delivery, Manage software, Troubleshoot queries

Customer experience, completion of assigned certifications for skill upgradation


• MIS & Reporting100% on time MIS & report generation
  
  
IWMS - IBM TRIRIGA